At a Glance
- Tasks: Monitor and manage the M25 network, ensuring safety and efficiency during incidents.
- Company: Join Connect Plus Services, a leader in motorway management.
- Benefits: Enjoy smart working, generous leave, and family-friendly policies.
- Other info: Inclusive workplace with opportunities for all backgrounds.
- Why this job: Make a real impact on road safety while developing your skills.
- Qualifications: Experience in fast-paced environments and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join Connect Plus Services as a Control Room Operator and be at the heart of managing and monitoring the strategic M25 DBFO network. Based at Dartford, with South Mimms as a resilience fallback, you will work as part of the control room team to ensure consistent delivery of a high standard of service, supporting the safe and efficient operation of the motorway network. You may occasionally travel to other locations to meet operational demand. In this role, you will contribute directly to the safety, performance, and resilience of the network, responding to incidents, coordinating resources, and maintaining accurate operational records.
What You'll Be Doing
- Coordinate deployment of resources during incidents, ensuring responses comply with company policy and contractual requirements.
- Receive and disseminate information accurately to optimise safety, efficiency, and incident resolution; monitor CCTV, tunnel, and bridge safety systems and take appropriate action when alarms are triggered.
- Maintain accurate records of network occupancy using bespoke databases and keep relevant colleagues and stakeholders informed of critical incidents via escalation platforms.
- Work to agreed business performance and quality standards and build strong, effective working relationships with stakeholders, including real‑time liaison with Highways England Regional Operations Centres, NTIC, and NILO.
- Receive and implement weather‑related decisions in accordance with the Severe Weather Plan.
Who We're Looking For
- Experience working in an environment involving the time‑critical deployment of resources, ideally in operational control rooms, emergency services, or National Highways settings.
- Confidence operating in a performance‑driven environment, with excellent oral and written communication skills and strong problem‑solving ability.
- Ability to remain calm under pressure, manage competing priorities effectively, and make informed decisions to maintain network safety and performance.
Benefits
- Smart working, including staggered start and finish times, with up to 40% remote working where roles allow.
- 25 days paid annual leave (pro‑rata).
- Family‑friendly policies: 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave.
- Pension, share incentive plan, volunteering leave, recognition schemes and more.
Equal Employment Opportunity
We encourage applications from all backgrounds, including people with disabilities, veterans, and reservists. We are a Disability Confident Employer and offer accommodations as required. We consider all aspects of diversity to foster an inclusive workplace.
Control Room Operator – Connect Plus Services | Dartford, Kent | Highways employer: Balfour
Connect Plus Services is an exceptional employer, offering a dynamic work environment for Control Room Operators in Dartford, Kent. With a strong focus on employee well-being, we provide smart working options, generous leave policies, and robust support for family commitments, ensuring a healthy work-life balance. Our commitment to professional growth and inclusivity fosters a culture where every team member can thrive while contributing to the safety and efficiency of the M25 network.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator – Connect Plus Services | Dartford, Kent | Highways
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Balfour that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like Balfour face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Control Room Operator – Connect Plus Services | Dartford, Kent | Highways
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at Balfour
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Balfour is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
