Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage reservations and coordinate events while providing excellent customer service.
- Company: Join the family-run Balfour Winery, known for exceptional wines and memorable experiences.
- Benefits: Flexible hours, a friendly team environment, and opportunities to learn about the wine industry.
- Why this job: Be part of a vibrant team creating unforgettable events in a beautiful winery setting.
- Qualifications: Strong communication skills and a passion for customer service; experience in hospitality is a bonus.
- Other info: Dynamic role with potential for growth in the events and hospitality sector.
The predicted salary is between 20000 - 25000 £ per year.
Location: Balfour Winery, Staplehurst
Hours:
- Friday: 9:00 AM - 5:00 PM
- Saturday & Sunday: 10:00 AM - 3:00 PM
Additional hours during the week may be required depending on business needs.
About Balfour Winery: Balfour Winery is a family-run winery in Staplehurst, producing exceptional wines and hosting memorable events. We pride ourselves on delivering excellent customer experiences, whether through wine tastings, private bookings, or corporate events.
Role Overview: We are looking for a friendly, organised, and proactive Reservation & Events Administrator to join our team. This role is key to ensuring our customers receive outstanding service in a timely manner.
Key Responsibilities:
- Answering phone calls and handling customer enquiries professionally
- Responding to emails in a timely manner
- Managing reservations and event bookings
- Supporting event planning and coordination
- Maintaining accurate records of bookings and customer interactions
- Liaising with other team members to ensure weekend is handed over for the week ahead
- Providing general administrative support as needed
Skills & Experience:
- Excellent communication skills, both written and verbal
- Strong organisational skills and attention to detail
- Ability to multitask and work under pressure
- Friendly and professional telephone manner
- Experience in customer service or administration is preferred
- Interest in events, hospitality, or the wine industry is a plus
Reservation & Events Administrator in Staplehurst employer: Balfour Hospitality
Contact Detail:
Balfour Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation & Events Administrator in Staplehurst
✨Tip Number 1
Get to know Balfour Winery! Research their wines and events so you can chat about them during your interview. Showing genuine interest will make you stand out as a candidate.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer enquiries, try role-playing with a friend. This will help you feel more confident when answering calls or emails.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in the past. This could be anything from planning an event to juggling work and studies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Balfour Winery team!
We think you need these skills to ace Reservation & Events Administrator in Staplehurst
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and proactive nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or administration. We love seeing how your skills align with our needs, especially if you have a passion for events or the wine industry.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Reservation & Events Administrator position.
How to prepare for a job interview at Balfour Hospitality
✨Know Your Stuff
Before the interview, make sure you research Balfour Winery and its offerings. Familiarise yourself with their wines, events, and customer service approach. This will not only show your genuine interest but also help you answer questions more confidently.
✨Show Off Your Organisational Skills
As a Reservation & Events Administrator, organisation is key. Be prepared to discuss how you manage multiple tasks and prioritise effectively. You might even want to share specific examples from your past experiences that highlight your ability to juggle responsibilities under pressure.
✨Practice Your Communication
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member, focusing on both your verbal and written communication skills. This will help you feel more at ease during the actual interview.
✨Be Friendly and Professional
Remember, the role requires a friendly and professional telephone manner. During the interview, maintain a positive attitude and engage with your interviewer as if they were a customer. This will demonstrate your suitability for the customer-facing aspects of the job.