At a Glance
- Tasks: Lead daily operations in tours, dining, events, and guest services at a top vineyard.
- Company: Balfour Winery, renowned for its exceptional guest experiences and award-winning service.
- Benefits: Competitive salary, hands-on leadership experience, and a vibrant work environment.
- Other info: Own transport preferred; dynamic role with opportunities for growth in the hospitality industry.
- Why this job: Join a passionate team and create memorable experiences for guests at England's best vineyard.
- Qualifications: Experience in hospitality management and a knack for delivering outstanding customer service.
The predicted salary is between 31500 - 38500 £ per year.
Balfour Winery is seeking an Assistant General Manager to oversee daily operations across tours, dining, events and guest services in the UK.
This hands-on leadership role blends strategic oversight to ensure visitors enjoy the award-winning warmth and service that define England's best vineyard to visit.
You will supervise teams, drive standards, and actively seek sales opportunities while maintaining premium guest experiences and financial awareness. Own transport is preferred.
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Hospitality Assistant Manager — Guest Experience Leader in Staplehurst employer: Balfour Hospitality
The Winemaker’s Pub offers a vibrant and supportive work environment where culinary creativity thrives. As part of Balfour Winery, employees benefit from flexible hours, competitive pay, and unique perks such as staff discounts and access to Wage Stream, making it an ideal place for those looking to grow in the hospitality industry while enjoying the charm of a traditional English pub setting near Goudhurst.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant Manager — Guest Experience Leader in Staplehurst
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Balfour Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Balfour Hospitality
Don't be shy about reaching out to Balfour Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Assistant Manager — Guest Experience Leader in Staplehurst
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Balfour Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Balfour Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
