At a Glance
- Tasks: Be the friendly face of Balfour Winery, helping guests and customers with their needs.
- Company: Join a welcoming team at Balfour Winery, known for its excellent customer service.
- Benefits: Earn £10.85-£12.71, enjoy a supportive environment, and receive training.
- Other info: Seasonal role with potential for permanent position; Monday-Friday, 9am-5pm.
- Why this job: Perfect for people lovers who thrive in a fast-paced, dynamic setting.
- Qualifications: A positive attitude, strong communication skills, and a knack for organisation.
The predicted salary is between 10.85 - 12.71 £ per hour.
Location: Balfour Winery
Pay: £10.85-£12.71
Contract: Seasonal (with the possibility of becoming permanent)
About The Role
We’re looking for a friendly, reliable Customer Service Assistant to join our team for the busy season. You’ll be the first point of contact for guests and customers, helping to deliver the warm, professional experience Balfour Winery is known for. This role is ideal for someone who enjoys working with people, communicates clearly, and thrives in a fast‑paced environment.
Key Responsibilities
- Greeting visitors and providing excellent customer service at all times
- Handling customer enquiries by phone, email, and in person
- Supporting the retail and hospitality teams with day‑to‑day tasks
- Assisting with bookings, tours, and general guest information
- Maintaining a tidy, welcoming shop area
- Processing sales and payments accurately
- Providing general administrative support where required
What We’re Looking For
- A positive, approachable attitude
- Strong communication and people skills
- Good organisational ability and attention to detail
- Comfortable using basic computer systems
- Ability to stay calm and professional during busy periods
- Previous customer service experience is helpful but not essential
What We Offer
- Monday-Friday, 9am-5pm working pattern
- Supportive team environment
- Training provided
- Seasonal contract with the potential to become permanent for the right person
If you are unable to apply through Indeed, please email kerry@balfourwinery.com with your CV.
Customer Service Assistant in Staplehurst employer: Balfour Hospitality
Balfour Winery is an excellent employer, offering a supportive team environment where employees can thrive and develop their skills. With a focus on delivering exceptional customer service, the company provides training and the potential for seasonal roles to transition into permanent positions, making it an ideal place for those seeking meaningful employment in a vibrant setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Staplehurst
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Balfour Hospitality.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Balfour Hospitality.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Balfour Hospitality.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Balfour Hospitality!
We think you need these skills to ace Customer Service Assistant in Staplehurst
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Balfour Hospitality, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Balfour Hospitality!
How to prepare for a job interview at Balfour Hospitality
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Balfour Hospitality that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Balfour Hospitality during this peak time and how you can be an asset to their team.
