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- Tasks: Lead and develop a new pub while enhancing guest experiences at Balfour Winery.
- Company: Join an award-winning hospitality group in the beautiful Kent countryside.
- Benefits: Up to £40k salary, bonuses, staff discounts, and career progression opportunities.
- Why this job: Be a key player in launching a unique dining destination and create memorable experiences.
- Qualifications: Experience in hospitality management and a passion for food and wine.
- Other info: Supportive team environment with training and growth potential.
The predicted salary is between 32000 - 40000 £ per year.
Hospitality Manager – The Winemakers Pub & Balfour Winery
Location: Kent (Goudhurst & Staplehurst)
Reports to: Operations Director
Salary: Up to £40k + Bonus + Benefits
Contract Type: Full-Time
Start Date: ASAP / Negotiable
About Us
Balfour Hospitality is all about creating extraordinary experiences through food, drink, and storytelling. Our newest venture, The Winemakers Pub, is a premium dining destination in nearby Goudhurst, blending locally sourced British fare with our celebrated Balfour wines. With four boutique rooms and a guest journey designed to delight, this is the newest chapter in the Balfour story: a place for both locals and visitors to enjoy exceptional hospitality.
Alongside the pub, Balfour Winery in Staplehurst continues to host tastings, tours, and events, offering guests a chance to explore our award-winning wines. The two sites work in harmony, and this role will connect them through leadership, service excellence, and unforgettable experiences.
The Role
We are looking for a hands-on, experienced Hospitality Manager to lead and grow our newest dining operation, working closely with the winery team to deliver seamless service, memorable events, and a warm, professional guest experience.
Responsibilities
- Launch, manage, and develop our newest dining venue, ensuring a standout guest experience from food and drink to boutique room stays.
- Lead front-of-house operations, working closely with your deputy to inspire the team and maintain high service standards.
- Coordinate food and wine service to showcase Balfour wines alongside modern British pub cuisine. Including wine tastings.
- Take ownership of boutique room operations, including housekeeping, check-in/check-out, and guest service.
- Support marketing and events initiatives to grow the pub’s profile and community presence.
At Balfour Winery:
- Support the delivery of hospitality across The Winemakers’ Kitchen, Cellar Door, tastings, tours, and other hospitality experiences that connect guests to our wine and story.
- Support the planning and delivery of private and corporate events.
- Act as a visible, knowledgeable ambassador of the Balfour brand, linking the pub and winery experiences seamlessly.
Key Requirements
- Proven experience managing hospitality operations, preferably in a premium food, beverage, or boutique accommodation setting.
- Strong leadership skills with the ability to motivate, coach, and develop a team.
- Excellent organisational skills
- A passion for delivering memorable guest experiences and an interest in wine and food.
- Hands-on, solutions-focused, and able to work independently to grow a new operation.
- Wine knowledge (WSET Level 1 or higher) is a plus, or strong willingness to learn.
What We Offer
- The opportunity to launch and lead a brand-new dining destination within an award-winning hospitality group.
- Exposure to both pub and winery operations, with scope to shape and grow the guest experience.
- Career progression opportunities within a growing and ambitious business.
- Wine and hospitality training, plus staff discounts on wine, food, and accommodation.
- A supportive team and a beautiful working environment in the Kent countryside.
How To Apply
Please send your CV and a short covering letter explaining your interest in the role to Lee Hart, Operations Director, lee@balfourhospitality.com. Applications will be reviewed on a rolling basis.
Balfour Hospitality is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process, please contact hope@balfourhospitality.com with any requests.
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Hospitality Manager employer: Balfour Hospitality
Contact Detail:
Balfour Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Get to know the company inside out! Research The Winemakers Pub and Balfour Winery, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. Plus, it could give you an edge when it comes to interviews!
✨Tip Number 3
Prepare for the interview by practising common hospitality scenarios. Think about how you'd handle guest complaints or manage a busy service. Being ready to showcase your problem-solving skills will impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Balfour Hospitality.
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! Share specific experiences that highlight your love for creating memorable guest experiences, especially in food and beverage settings.
Tailor Your CV: Make sure your CV is tailored to the role of Hospitality Manager. Highlight relevant experience in managing operations, leading teams, and any wine knowledge you have. We want to see how you can bring value to The Winemakers’ Pub!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Be sure to explain your interest in both the pub and winery aspects, and how you plan to contribute to our vision of seamless service and memorable events.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Balfour Hospitality
✨Know Your Venue
Before the interview, make sure you research The Winemakers Pub and Balfour Winery thoroughly. Understand their menu, wine offerings, and any unique events they host. This knowledge will show your genuine interest in the role and help you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about specific situations where you motivated staff or improved service standards. Being able to articulate your leadership style will demonstrate that you're ready to inspire the team at The Winemakers Pub.
✨Passion for Hospitality
Express your passion for creating memorable guest experiences. Share stories from your past roles that highlight your commitment to hospitality. Whether it’s a special event you organised or a unique guest interaction, these anecdotes will resonate with the interviewers.
✨Wine Knowledge is Key
If you have any wine knowledge, especially if you hold a WSET qualification, be sure to mention it. If not, express your eagerness to learn. Discussing your interest in wine and how you plan to incorporate it into the dining experience will set you apart as a candidate who truly understands the role.