At a Glance
- Tasks: Lead and develop a new pub while enhancing guest experiences at Balfour Winery.
- Company: Join an award-winning hospitality group in the beautiful Kent countryside.
- Benefits: Up to £40k salary, bonuses, staff discounts, and career progression opportunities.
- Other info: Supportive team environment with training and growth potential.
- Why this job: Be a key player in launching a unique dining destination and create memorable experiences.
- Qualifications: Experience in hospitality management and a passion for food and wine.
The predicted salary is between 32000 - 40000 £ per year.
Hospitality Manager - The Winemakers Pub & Balfour Winery
Location: Kent (Goudhurst & Staplehurst)
Reports to: Operations Director
Salary: Up to £40k + Bonus + Benefits
Contract Type: Full-Time
Start Date: ASAP / Negotiable
About Us
Balfour Hospitality is all about creating extraordinary experiences through food, drink, and storytelling. Our newest venture, The Winemakers Pub, is a premium dining destination in nearby Goudhurst, blending locally sourced British fare with our celebrated Balfour wines. With four boutique rooms and a guest journey designed to delight, this is the newest chapter in the Balfour story: a place for both locals and visitors to enjoy exceptional hospitality.
Alongside the pub, Balfour Winery in Staplehurst continues to host tastings, tours, and events, offering guests a chance to explore our award-winning wines. The two sites work in harmony, and this role will connect them through leadership, service excellence, and unforgettable experiences.
The Role
We are looking for a hands-on, experienced Hospitality Manager to lead and grow our newest dining operation, working closely with the winery team to deliver seamless service, memorable events, and a warm, professional guest experience.
Responsibilities
- Launch, manage, and develop our newest dining venue, ensuring a standout guest experience from food and drink to boutique room stays.
- Lead front-of-house operations, working closely with your deputy to inspire the team and maintain high service standards.
- Coordinate food and wine service to showcase Balfour wines alongside modern British pub cuisine. Including wine tastings.
- Take ownership of boutique room operations, including housekeeping, check-in/check-out, and guest service.
- Support marketing and events initiatives to grow the pub’s profile and community presence.
At Balfour Winery:
- Support the delivery of hospitality across The Winemakers’ Kitchen, Cellar Door, tastings, tours, and other hospitality experiences that connect guests to our wine and story.
- Support the planning and delivery of private and corporate events.
- Act as a visible, knowledgeable ambassador of the Balfour brand, linking the pub and winery experiences seamlessly.
Key Requirements
- Proven experience managing hospitality operations, preferably in a premium food, beverage, or boutique accommodation setting.
- Strong leadership skills with the ability to motivate, coach, and develop a team.
- Excellent organisational skills
- A passion for delivering memorable guest experiences and an interest in wine and food.
- Hands-on, solutions-focused, and able to work independently to grow a new operation.
- Wine knowledge (WSET Level 1 or higher) is a plus, or strong willingness to learn.
What We Offer
- The opportunity to launch and lead a brand-new dining destination within an award-winning hospitality group.
- Exposure to both pub and winery operations, with scope to shape and grow the guest experience.
- Career progression opportunities within a growing and ambitious business.
- Wine and hospitality training, plus staff discounts on wine, food, and accommodation.
- A supportive team and a beautiful working environment in the Kent countryside.
How To Apply
Please send your CV and a short covering letter explaining your interest in the role to Lee Hart, Operations Director, lee@balfourhospitality.com. Applications will be reviewed on a rolling basis.
Balfour Hospitality is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process, please contact hope@balfourhospitality.com with any requests.
Hospitality Manager in Staplehurst employer: Balfour Hospitality
Balfour Hospitality is an exceptional employer, offering a unique opportunity to lead the launch of The Winemakers Pub while supporting the renowned Balfour Winery in the picturesque Kent countryside. With a strong focus on employee growth, we provide comprehensive wine and hospitality training, alongside a supportive team environment that fosters creativity and collaboration. Join us to shape memorable guest experiences and enjoy benefits such as staff discounts and career progression within our ambitious hospitality group.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager in Staplehurst
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Balfour Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Balfour Hospitality
Don't be shy about reaching out to Balfour Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager in Staplehurst
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Balfour Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Balfour Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
