At a Glance
- Tasks: Lead and develop a new pub while enhancing guest experiences at Balfour Winery.
- Company: Join an award-winning hospitality group in the beautiful Kent countryside.
- Benefits: Up to £40k salary, bonuses, staff discounts, and career progression opportunities.
- Other info: Supportive team environment with training and growth potential.
- Why this job: Be a key player in launching a unique dining destination and create memorable experiences.
- Qualifications: Experience in hospitality management and a passion for food and wine.
The predicted salary is between 32000 - 40000 £ per year.
Balfour Winery, Staplehurst, Kent
Full-time | £38,000 - £40,000 | Multi‑site hospitality leadership
Balfour Winery is one of England’s most celebrated wine destinations, known for award‑winning wines, exceptional dining, beautiful estate experiences, and a collection of pubs with boutique rooms. We’re looking for an experienced, energetic Hospitality Manager to support our management team across the winery’s restaurant, kitchen, guest dining spaces, and The Winemakers Pub in Goudhurst.
About The Role
This is a hands‑on leadership role overseeing day‑to‑day hospitality operations across multiple sites. You’ll work closely with the Hospitality Management Team to ensure seamless service, consistent standards, and an exceptional guest experience — whether guests are enjoying a vineyard lunch, a tasting room visit, a pub meal, or a stay in one of our boutique rooms.
Key Responsibilities
- Lead and support front‑of‑house teams across the winery and The Winemakers Pub
- Oversee dining service and daily operational standards
- Work closely with the kitchen to maintain smooth coordination and high‑quality food service
- Ensure consistent guest experience across all hospitality venues
- Support recruitment, training, and development of FOH staff
- Assist with rota planning, stock control, and operational reporting
- Uphold Balfour’s premium brand standards in every interaction
- Contribute to events, seasonal experiences, and new hospitality initiatives
What We’re Looking For
- Strong hospitality leadership experience, ideally across restaurant or multi‑site operations
- A confident, positive communicator who thrives in guest‑facing environments
- Excellent organisational skills and the ability to manage busy service periodsA collaborative approach — someone who works well with kitchen, management, and FOH teams
- A passion for great food, wine, and delivering memorable experiences
- Flexibility to support both winery and pub operations as needed
We can offer you:
- Up to £40,000 plus TRONC
- Simply Health package
- 35% discount on all drinks, food and accommodation across every Balfour site and Balfour Winery
- Flexible hours to suit you and your work/life balance
- Accredited members of “Wellbeing Promise”, meaning we are an employer who really does care! (www.wellbeingpromise.co.uk)
We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process.
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Hospitality Manager in Staplehurst employer: Balfour Hospitality
The Winemaker’s Pub offers a vibrant and supportive work environment where culinary creativity thrives. As part of Balfour Winery, employees benefit from flexible hours, competitive pay, and unique perks such as staff discounts and access to Wage Stream, making it an ideal place for those looking to grow in the hospitality industry while enjoying the charm of a traditional English pub setting near Goudhurst.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager in Staplehurst
✨Tip Number 1
Get to know the company inside out! Research The Winemakers Pub and Balfour Winery, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. Plus, it could give you an edge when it comes to interviews!
✨Tip Number 3
Prepare for the interview by practising common hospitality scenarios. Think about how you'd handle guest complaints or manage a busy service. Being ready to showcase your problem-solving skills will impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Balfour Hospitality.
We think you need these skills to ace Hospitality Manager in Staplehurst
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! Share specific experiences that highlight your love for creating memorable guest experiences, especially in food and beverage settings.
Tailor Your CV:Make sure your CV is tailored to the role of Hospitality Manager. Highlight relevant experience in managing operations, leading teams, and any wine knowledge you have. We want to see how you can bring value to The Winemakers’ Pub!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Be sure to explain your interest in both the pub and winery aspects, and how you plan to contribute to our vision of seamless service and memorable events.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Balfour Hospitality
✨Know Your Venue
Before the interview, make sure you research The Winemakers Pub and Balfour Winery thoroughly. Understand their menu, wine offerings, and any unique events they host. This knowledge will show your genuine interest in the role and help you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about specific situations where you motivated staff or improved service standards. Being able to articulate your leadership style will demonstrate that you're ready to inspire the team at The Winemakers Pub.
✨Passion for Hospitality
Express your passion for creating memorable guest experiences. Share stories from your past roles that highlight your commitment to hospitality. Whether it’s a special event you organised or a unique guest interaction, these anecdotes will resonate with the interviewers.
✨Wine Knowledge is Key
If you have any wine knowledge, especially if you hold a WSET qualification, be sure to mention it. If not, express your eagerness to learn. Discussing your interest in wine and how you plan to incorporate it into the dining experience will set you apart as a candidate who truly understands the role.
