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For Companies At a Glance
- Tasks: Support the NTOC Team in managing incidents and ensuring high service standards.
- Company: Join Connect Plus Services, a leader in managing the M25 network with a diverse team.
- Benefits: Enjoy flexible working, 25 days leave, family-friendly policies, and more perks.
- Why this job: Make a real impact on national infrastructure while developing your skills in a supportive environment.
- Qualifications: 3+ years in operational control, excellent communication, and problem-solving skills required.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
About the role
A key role to support the NTOC Team in ensuring that CPS meet both contractual
and expected performance. To ensure that best practices are followed for maximum
efficiency and that the NTOC achieves consistent delivery of a high standard of
service and performance in the operation and management of the strategic roads
network.
What you\’ll be doing
• To support the NTOC function with its Incident and Defect Management response,
ensuring incidents are managed correctly and reporting is accurate.
• To review Incident data to ensure all activities of primary and secondary response
are accurately represented and comply with both company policy and contractual
requirements.
• To review incident management feedback and to liaise and assist the NTOC Duty
Managers in ensuring corrective action is taken and training is provided.
• To be responsible for delivering training and ensuring that both new starters and
existing NTOC operational staff are supported with decision making, and training
requirements are regularly identified.
• Review and monitor logs where expected response not achieved to understand
reasons and to correct logs with mitigation reasons where required.
• Liaise with CPS teams and provide initial responses to queries raised in regard to
response, paymech or road space bookings.
• Assist with the Winter Maintenance response and ensure all weather decisions in
accordance with the Severe Weather Plan are fully understood and delivered.
• Assist with reporting and data capture as and when required.
• Support NTOC function as and when required.
• Responsible for ensuring road space bookings are recorded as expected and to
raise queries regarding delays and cancellations
• To accurately receive and disseminate information to optimise safety and maximise
efficient response and resolution of incidents.
• To comply with Connect Plus policies and procedures as detailed in operational
plans and HR standards.
• To build strong, effective working relationships with stakeholders and partners
including real-time liaison with the NH Regional Operations Centers.
• Attending ISU shift briefings and being the key contact for depots for any night
based activity.
• Ad-hoc duties as requested by manager.
• Travel between Dartford and South Mimms as and when required.
• To provide support to DTM and cover when necessary.
Who we\’re looking for
• Prior experience of working in an operational control room to a minimum of 3 years,
preferably in an emergency services or National Highways environment.
• Experience of working in an environment involving the time-critical deployment of
resources.
• Experience of working in a performance driven environment.
• Excellent communication skills, both oral and written.
• Aptitude for effective problem solving, using information to consider options and
outcomes
• Ability to operate and interrogate several data base systems simultaneously to a
high level of competence.
• Demonstrate an understanding of the commercial implications of operational
decisions.
• Ability to remain calm under pressure, prioritising the response to multiple events.
• Experience of incident management, escalation processes and terminology.
• Full driving license
Why work for us
Day in, day out, our teams deliver some of the UK\’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
As if contributing to and supporting work that makes life better for millions wasn\’t rewarding enough, we offer a full range of benefits too. You\’ll have the freedom to shape the package that\’s right for you and your life. Here are some of our key benefits:
– Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
– 25 days paid annual leave (pro rata)
– Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
– Pension, share incentive plan, volunteering leave, recognition schemes and much more…
About us
Connect Plus Services (CPS) brings together the collective strength of our parent companies – Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence \’Employer Recognition Scheme\’ and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit:
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at:
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NTOC Quality Assurance Manager - Dartford employer: Balfour Beatty
Contact Detail:
Balfour Beatty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NTOC Quality Assurance Manager - Dartford
✨Tip Number 1
Familiarise yourself with the specific incident management processes and terminology used in the National Highways environment. Understanding these will help you communicate effectively during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Network with professionals already working in operational control rooms or similar environments. Engaging with them can provide insights into the day-to-day responsibilities and challenges, which you can reference in your discussions with us.
✨Tip Number 3
Prepare to discuss your experience in performance-driven environments. Be ready to share specific examples of how you've contributed to efficiency and effectiveness in past roles, as this aligns closely with what we value at StudySmarter.
✨Tip Number 4
Showcase your problem-solving skills by thinking of scenarios where you've had to remain calm under pressure. We appreciate candidates who can handle multiple events simultaneously, so having a few examples ready will set you apart.
We think you need these skills to ace NTOC Quality Assurance Manager - Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in operational control rooms or emergency services. Emphasise your skills in incident management and performance-driven environments.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the NTOC Quality Assurance Manager role. Mention how your previous experiences align with the job requirements and demonstrate your understanding of the company's values.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that showcase your oral and written communication skills. This could include instances where you effectively managed incidents or liaised with stakeholders.
Highlight Problem-Solving Abilities: In your application, illustrate your aptitude for effective problem-solving. Use specific examples where you successfully navigated time-critical situations or made operational decisions under pressure.
How to prepare for a job interview at Balfour Beatty
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the NTOC Quality Assurance Manager. Familiarise yourself with incident management, performance metrics, and the importance of compliance with company policies.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in operational control rooms or emergency services. Highlight specific examples where you successfully managed incidents or improved performance in a time-critical environment.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've effectively solved problems under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare to answer questions about how you would liaise with various stakeholders and manage queries effectively.
