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- Tasks: Lead a team of control room operators to ensure top-notch service on the M25 road network.
- Company: Join Balfour Beatty, a leader in infrastructure management with a focus on teamwork.
- Benefits: Enjoy flexible working, generous leave, and family-friendly policies.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in team management and operational control rooms is essential.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Duty Team Manager role at Balfour Beatty plc.
About The Role
To lead and manage a team of control room operators, ensuring the consistent delivery of a high standard of service and performance in the operation and management of the strategic M25 DBFO road network.
What you'll be doing:
- Support and direct the activities of the control room teams including staff at other locations, in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with policy and contractual requirements.
- Accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
- Ensure that CCTV, tunnel and bridge safety systems are monitored and that an appropriate response is taken to alarms.
- Ensure accurate recording, collation and dissemination of information.
- Provide a link between the control-room and the senior management team.
- Ensure that relevant colleagues and stakeholders are updated of critical incidents via the escalation process.
- Ensure adherence to minimum staffing levels.
- Proactively manage the team, ensuring that all performance targets are achieved, and that sickness, welfare, behaviours and training needs are managed proactively.
- Conduct staff appraisals, set action plans and undertake training and development for new members of the team as required.
- Work to agreed key performance and contractual obligations.
- Build strong, effective working relationships with stakeholders and internal partners.
- Coordinate Winter Maintenance decisions and required network response.
- Collect information relating to traffic and incident data on behalf of the M25 DBFO Co.
- Operate internal and external IT systems and report any IT-related issues via the correct channel.
Who we're looking for:
The Following Qualities/experience Are Essential:
- Demonstrable experience of leading, managing and coaching a team.
- Experience of working in an operational control room, preferably in an emergency services or National Highways environment.
- Experience of working in an environment involving the time-critical deployment of resources.
- Experience of working in a performance driven environment.
- Excellent communication skills, both oral and written.
- Aptitude for effective problem solving, using information to consider options and outcomes.
- Ability to operate and interrogate several Windows based systems simultaneously to a high level of competence.
- Demonstrate an understanding of the commercial implications of operational decisions.
- Ability to remain calm under pressure, prioritising the response to multiple events simultaneously.
- Experience of Incident Management command structures and escalation processes.
- Experience of transport and road network environments.
- The post holder must meet the requirements of security clearance.
- Ability to proactively respond to the requirements of a real-time environment and read situations as they develop, delegating resources and resolving issues to a safe conclusion.
- Experience of working a 24/7 shift pattern, such as a 4-on, 4-off shift pattern.
Benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata).
- Family-friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave.
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
About Us:
Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.
Diversity and inclusion:
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background.
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, ENEI, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long-term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists. As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.
For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com
Duty Team Manager in Dartford employer: Balfour Beatty plc
Contact Detail:
Balfour Beatty plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Team Manager in Dartford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Balfour Beatty on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and incident response. We all know that being calm under pressure is key, so think of examples from your past experiences that showcase this skill.
✨Tip Number 3
Show off your problem-solving skills during the interview. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly demonstrate how you've tackled challenges in high-pressure environments.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Duty Team Manager position.
We think you need these skills to ace Duty Team Manager in Dartford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Duty Team Manager role. Highlight your experience in leading teams and managing operations, especially in a control room or emergency services environment. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Share examples of how you've effectively communicated in high-pressure situations. This will help us see that you can handle the demands of the job.
Demonstrate Problem-Solving Abilities: We love candidates who can think on their feet! Include specific instances where you've successfully resolved incidents or managed resources under pressure. This will show us that you're ready for the fast-paced environment of the M25 DBFO road network.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Balfour Beatty plc
✨Know Your Stuff
Make sure you understand the role of a Duty Team Manager inside out. Familiarise yourself with the M25 DBFO road network and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your experience in managing and coaching others. Think of specific examples where you've successfully led a team through challenges, especially in high-pressure situations. This will demonstrate your capability to handle the demands of the job.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions. This will showcase your ability to convey information effectively, which is crucial for coordinating with your team and stakeholders.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage incidents. Prepare by thinking through potential scenarios related to incident management and how you would respond. This will help you demonstrate your aptitude for real-time decision-making and resource deployment.
