At a Glance
- Tasks: Lead and support hospitality teams across multiple sites for exceptional guest experiences.
- Company: Balfour Winery, a celebrated wine destination in Kent with award-winning wines and dining.
- Benefits: Competitive salary, health package, 35% discount on food and drinks, and flexible hours.
- Other info: Diverse and inclusive workplace with a focus on employee wellbeing.
- Why this job: Join a passionate team and create memorable experiences in a beautiful winery setting.
- Qualifications: Strong hospitality leadership experience and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Balfour Winery is one of England’s most celebrated wine destinations, known for award-winning wines, exceptional dining, beautiful estate experiences, and a collection of pubs with boutique rooms. We’re looking for an experienced, energetic Hospitality Manager to support our management team across the winery’s restaurant, kitchen, guest dining spaces, and The Winemakers Pub in Goudhurst.
About the Role
This is a hands-on leadership role overseeing day-to-day hospitality operations across multiple sites. You’ll work closely with the Hospitality Management Team to ensure seamless service, consistent standards, and an exceptional guest experience - whether guests are enjoying a vineyard lunch, a tasting room visit, a pub meal, or a stay in one of our boutique rooms.
Key Responsibilities
- Lead and support front-of-house teams across the winery and The Winemakers Pub
- Oversee dining service and daily operational standards
- Work closely with the kitchen to maintain smooth coordination and high-quality food service
- Ensure consistent guest experience across all hospitality venues
- Support recruitment, training, and development of FOH staff
- Assist with rota planning, stock control, and operational reporting
- Uphold Balfour’s premium brand standards in every interaction
- Contribute to events, seasonal experiences, and new hospitality initiatives
What We’re Looking For
- Strong hospitality leadership experience, ideally across restaurant or multi-site operations
- A confident, positive communicator who thrives in guest-facing environments
- Excellent organisational skills and the ability to manage busy service periods
- A collaborative approach - someone who works well with kitchen, management, and FOH teams
- A passion for great food, wine, and delivering memorable experiences
- Flexibility to support both winery and pub operations as needed
We can offer you:
- Up to £40,000 plus TRONC
- Simply Health package
- 35% discount on all drinks, food and accommodation across every Balfour site and Balfour Winery
- Flexible hours to suit you and your work/life balance
- Accredited members of 'Wellbeing Promise', meaning we are an employer who really does care!
We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process.
Hospitality Manager in Staplehurst employer: Balfour at Bow
At The Winemaker’s Pub, part of Balfour Winery, we pride ourselves on being an excellent employer that values quality, creativity, and a strong sense of community. Located in the picturesque village of Goudhurst, our work culture is homely and informal, offering flexible hours and generous benefits such as a 35% discount across all Balfour sites and access to Wage Stream for financial peace of mind. We are committed to employee growth, encouraging our team members to share their culinary knowledge while enjoying the rewarding experience of working in a vibrant environment centred around British cooking and fine English wine.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager in Staplehurst
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Balfour at Bow. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Balfour at Bow
Don't be shy about reaching out to Balfour at Bow directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager in Staplehurst
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Balfour at Bow and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Balfour at Bow
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
