At a Glance
- Tasks: Lead and support hospitality teams across multiple sites for exceptional guest experiences.
- Company: Balfour Winery, a celebrated wine destination in Kent with award-winning wines and dining.
- Benefits: Competitive salary, health package, 35% discount on food and drinks, and flexible hours.
- Other info: Diverse and inclusive workplace with a focus on employee wellbeing.
- Why this job: Join a passionate team and create memorable experiences in a beautiful winery setting.
- Qualifications: Strong hospitality leadership experience and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Balfour Winery is one of England’s most celebrated wine destinations, known for award-winning wines, exceptional dining, beautiful estate experiences, and a collection of pubs with boutique rooms. We’re looking for an experienced, energetic Hospitality Manager to support our management team across the winery’s restaurant, kitchen, guest dining spaces, and The Winemakers Pub in Goudhurst.
About the Role
This is a hands-on leadership role overseeing day-to-day hospitality operations across multiple sites. You’ll work closely with the Hospitality Management Team to ensure seamless service, consistent standards, and an exceptional guest experience - whether guests are enjoying a vineyard lunch, a tasting room visit, a pub meal, or a stay in one of our boutique rooms.
Key Responsibilities
- Lead and support front-of-house teams across the winery and The Winemakers Pub
- Oversee dining service and daily operational standards
- Work closely with the kitchen to maintain smooth coordination and high-quality food service
- Ensure consistent guest experience across all hospitality venues
- Support recruitment, training, and development of FOH staff
- Assist with rota planning, stock control, and operational reporting
- Uphold Balfour’s premium brand standards in every interaction
- Contribute to events, seasonal experiences, and new hospitality initiatives
What We’re Looking For
- Strong hospitality leadership experience, ideally across restaurant or multi-site operations
- A confident, positive communicator who thrives in guest-facing environments
- Excellent organisational skills and the ability to manage busy service periods
- A collaborative approach - someone who works well with kitchen, management, and FOH teams
- A passion for great food, wine, and delivering memorable experiences
- Flexibility to support both winery and pub operations as needed
We can offer you:
- Up to £40,000 plus TRONC
- Simply Health package
- 35% discount on all drinks, food and accommodation across every Balfour site and Balfour Winery
- Flexible hours to suit you and your work/life balance
- Accredited members of 'Wellbeing Promise', meaning we are an employer who really does care!
We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process.
Hospitality Manager in Staplehurst employer: Balfour at Bow
At The Winemaker’s Pub, part of Balfour Winery, we pride ourselves on being an excellent employer that values quality, creativity, and a strong sense of community. Located in the picturesque village of Goudhurst, our work culture is homely and informal, offering flexible hours and generous benefits such as a 35% discount across all Balfour sites and access to Wage Stream for financial peace of mind. We are committed to employee growth, encouraging our team members to share their culinary knowledge while enjoying the rewarding experience of working in a vibrant environment centred around British cooking and fine English wine.
