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- Tasks: Lead a vibrant pub team, ensuring exceptional guest experiences and driving revenue.
- Company: Join Balfour Hospitality, known for premium food, drink, and boutique stays across the UK.
- Benefits: Enjoy up to £45,000 salary, private healthcare, discounts, and flexible hours.
- Why this job: Be part of a caring culture that values wellbeing and creates unforgettable moments.
- Qualifications: Management experience in hospitality, strong food & drink knowledge, and a driving license required.
- Other info: Diverse applicants welcome; adjustments can be made for the recruitment process.
The predicted salary is between 36000 - 54000 £ per year.
General Manager
Welcome to the world of Balfour Hospitality beyond Hush Heath Estate. We are proud to extend the hospitality for which we are renowned at Balfour Winery to the ten fantastic pubs we also own. Situated throughout Central London, East Sussex, Kent and the Cotswolds, they offer premium food, drink and a choice of boutique bedrooms.
The Tickled Trout
located in West Farleigh, is a smart modern pub with six boutique rooms and a favourite with the locals. We offer a sun-filled garden with a terrace for al fresco dining and a covered marquee for events. Renowned for good food and hospitality, if you\’re enthusiastic about hospitality and creating unforgettable moments, we\’d love to hear from you.
We can offer you:
- Up to £45,000 plus TRONC
- Comprehensive private healthcare insurance through Vitality
- 35% discount on all drinks, food and accommodation across every Balfour site and Balfour Winery
- A stay for you and a plus 1 at any of our hotels for your birthday plus a bottle of bubbles too
- Access to Wage Stream to help you with those unexpected nasty bills
- A great refer a friend scheme
- Flexible hours to suit you and your work/life balance
- Accredited members of “Wellbeing Promise”, meaning we are an employer who really does care! (www.wellbeingpromise.co.uk)
We\’re looking for our general managers to:
- Hire and keep the best people
- Coach, develop and mentor their team to success
- Drive standards and knowledge to create exceptional guest experiences
- Deliver on your forecasts and budgets
- Maximise revenue by driving volume
- Deliver on the pub\’s controllables
In this role we need someone with:
- Previous experience at management level in a premium hospitality business
- Excellent food & drink knowledge
- Good understanding of the importance of financial targets and how we can achieve them
- Familiarity with sales and marketing plans
- Competent and organised in handling bedroom and function enquiries and bookings
- A driving license and vehicle is essential for this role
We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process, kerry@balfourhospitality.com with any requests.
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General Manager employer: Balfour at Bow
Contact Detail:
Balfour at Bow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the Tickled Trout and its offerings. Visit the pub if possible, engage with the staff, and understand their menu and services. This will not only give you insights into their operations but also show your genuine interest during interviews.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in premium establishments. Attend local events or join online forums to connect with professionals who can provide insights or even referrals for the General Manager position.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail. Think of specific examples where you successfully led a team, improved guest experiences, or met financial targets. This will demonstrate your capability to drive standards and revenue.
✨Tip Number 4
Research Balfour Hospitality and their other pubs. Understanding their brand values and customer expectations will help you align your vision with theirs, making you a more attractive candidate for the General Manager role.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous management experience in the hospitality sector. Emphasise your skills in coaching, developing teams, and driving exceptional guest experiences, as these are key for the General Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the importance of financial targets. Mention specific examples from your past roles where you successfully maximised revenue or improved guest satisfaction.
Highlight Relevant Experience: In your application, clearly outline your experience with sales and marketing plans, as well as your knowledge of food and drink. This will demonstrate your suitability for the role and your ability to drive standards.
Show Enthusiasm for the Company: Research Balfour Hospitality and mention why you are excited about the opportunity to work with them. Highlight any specific aspects of their pubs or values that resonate with you, showing that you are genuinely interested in being part of their team.
How to prepare for a job interview at Balfour at Bow
✨Showcase Your Hospitality Passion
Make sure to express your enthusiasm for the hospitality industry. Share specific examples of how you've created memorable experiences for guests in your previous roles, as this aligns perfectly with what the Tickled Trout values.
✨Demonstrate Leadership Skills
As a General Manager, you'll be expected to lead and develop your team. Prepare to discuss your management style and provide examples of how you've successfully coached and mentored staff in the past.
✨Know Your Numbers
Familiarise yourself with key financial metrics relevant to the role. Be ready to discuss how you have previously met or exceeded financial targets and how you plan to maximise revenue at the Tickled Trout.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would handle them, particularly in terms of guest satisfaction and team management.
