At a Glance
- Tasks: Become the go-to expert for finance system queries and resolve customer issues.
- Company: Fast-growing cloud finance software business with a supportive culture.
- Benefits: Competitive salary, hybrid working, private health insurance, and generous holiday allowance.
- Other info: Enjoy regular team socials and opportunities for personal development.
- Why this job: Join a dynamic team where your expertise directly impacts customer success.
- Qualifications: Hands-on accounting experience or ERP software support skills required.
The predicted salary is between 40000 - 60000 £ per year.
Balanced Hiring is partnering with a fast-growing cloud finance software business to find a Support Consultant for its Bristol team. This suits someone who understands how finance teams actually work and enjoys digging into a problem until it makes sense. You might be an accountant who’s always been the go-to person for the finance system, or you might already support or implement ERP or accounting software and want to join a business that really values its support function.
What you’ll be doing:
- You’ll be the expert customers turn to when something in their finance system isn’t working as expected.
- Picking up customer queries and owning them from first contact to resolution.
- Investigating issues across system set-up, accounting, processes and data, and working out the real cause rather than just the symptom.
- Explaining finance concepts and system behaviour clearly, whether you’re talking to a CFO or a new AP clerk.
- Working with colleagues in consulting, product and development to resolve the trickier cases.
- Spotting recurring issues and feeding them back to improve the product and the customer experience.
- Writing clear help guides and internal notes so the whole team gets faster.
- Balancing a busy caseload without letting quality slip.
You won’t need to know the platform on day one. Full product training is provided. What matters is the curiosity and drive to become an expert over time.
What you’ll bring:
- Hands-on accounting experience, or experience supporting, implementing or consulting on ERP, accounting or other business software.
- A solid grasp of core finance processes (purchase and sales ledger, month end, reconciliations, reporting).
- A logical, analytical approach to unfamiliar problems.
- Evidence that you can teach yourself complex systems.
- Excellent written and verbal communication, and a genuine enjoyment of helping people.
- Good judgement about when to keep digging and when to ask for help.
The kind of person who thrives here:
- Calm under pressure, naturally curious, and happy to share what you know.
- The team is close-knit and supportive.
- People take ownership of their own work and development and lead by example, whatever their job title.
- Support is seen as central to the company’s success, so you’ll have a real say in how it develops.
What’s on offer:
- £40,000 to £60,000, depending on experience.
- Hybrid working from a Bristol office, with up to 2 days at home a week and core hours.
- Private health insurance.
- A generous holiday allowance that grows with service, plus the option to buy more.
- Extra perks once you’ve been there a while, including time working abroad.
- Regular team socials, paid for by the company.
- A growing business, with plenty of room to develop.
Finance Systems Support employer: Balanced Hiring
Cottons Group is an exceptional employer that fosters a collaborative and supportive work culture, empowering employees to take ownership of their roles while managing meaningful client relationships. With a strong focus on professional development and ambitious growth plans, the firm offers ample opportunities for career advancement and encourages innovative thinking in delivering high-quality compliance and advisory services. Located in the Midlands, Cottons Group stands out as a forward-thinking accountancy practice dedicated to the success of both its clients and its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Finance Systems Support
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Balanced Hiring. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Balanced Hiring.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Balanced Hiring. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Finance Systems Support
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Balanced Hiring and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Balanced Hiring how you can be a team player!
How to prepare for a job interview at Balanced Hiring
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Balanced Hiring.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Balanced Hiring's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
