At a Glance
- Tasks: Help Pilates studios and home users by resolving their equipment issues with a friendly touch.
- Company: Join Balanced Body, the leading designer of Pilates equipment worldwide.
- Benefits: Enjoy competitive pay, medical benefits, and a supportive work environment.
- Other info: Work in a diverse team with opportunities for growth and learning.
- Why this job: Be the calm voice that makes a real difference in customers' fitness journeys.
- Qualifications: 2 years of customer service experience and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
- Full-time
- Description
Balanced Body is looking for a Customer Service Representative to be the calm, capable voice on the other end of the line for Pilates studios, instructors, and home practitioners.
You'll be the person who sorts things out properly — without fuss, and without the customer having to chase.
We design and manufacture the equipment behind Pilates and fitness businesses around the world, and as a CSR you're central to making sure every customer gets a good outcome, every time.
It's a role that mixes genuine relationship-building with hands-on problem-solving, and suits someone who takes real satisfaction in both.
Essential Functions
You'll work with studio owners and home users by phone, email, and web, troubleshooting issues, tracking down parts, and resolving problems in a way that keeps customers with us.
We're looking for someone with prior customer service or support experience and a solid track record of working through a client's issue until it's properly resolved.
- Areas of Responsibility
- Maintain and build relationships with Balanced Body's customers by helping resolve parts, service, and shipping issues associated with their equipment.
- Provide outstanding service, consistently meeting service targets.
- Deliver speedy closure of customer issues while maintaining best-in-class customer satisfaction.
- Follow industry trends and gather/report on valuable Voice of Customer (VOC) feedback to help the organization grow.
- Forward new sales opportunities to the account team when they come up.
- Follow up promptly on all customer inquiries.
- Process orders for service parts as needed.
- Initiate RMAs and Customer Cases as needed.
- Complete administrative tasks and order processing on schedule and with accuracy.
- Attain all critical KPI metrics, including but not limited to Turn Around Time targets, productivity goals, and quality assurance drivers.
- Escalate issues to the Sales Tech team when appropriate.
- Act as an advocate for our customers.
- Continue expanding your knowledge of our products and services over time.
- Contribute individually and as a member of the Balanced Body sales team.
- Utilize our Customer Relationship Management (CRM) system, keeping all accounts loaded with accurate, timely data.
- Perform other duties as required to meet company needs.
Requirements
What You Bring
- Excellent verbal and written communication skills, with sharp attention to detail.
- Proven resolution, logical troubleshooting, and customer satisfaction skills.
- Strong problem-solving skills.
- Excellent listening, probing, and de-escalation skills.
- An appetite for learning new concepts, technology, and processes.
- Strong analytical skills paired with excellent communication and interpersonal skills.
- The ability to juggle multiple tasks and prioritize on an ongoing basis.
- The ability to listen and comprehend information over the phone and via email.
- The ability to compose and proofread documents and reports.
- A sharp eye for detail and problem-solving.
Qualifications
- Minimum 2 years' experience in the customer service industry.
- Some college education is ideal.
- Must have the right to work in the UK (citizenship, valid work visa).
- Salary Range
- Exempt Status, Base + plus monthly Team bonus
- Why Balanced Body
Balanced Body is the world's largest designer and manufacturer of Pilates equipment, and a leading provider of high-quality Pilates and mind-body instructor training and continuing education.
We do business in over 100 countries, with a strong reputation for customer service and a genuine commitment to environmentally responsible practices.
If that sounds like a company you'd like to be part of, we'd like to hear from you.
www. pilates. com/BBAPP/V/company/craftsmanship. html
We offer competitive compensation and excellent benefits, including
- Medical & Dental
- 401(k) plan with company match
- Life and Long Term Disability Insurance, employer paid
- Paid time off and holidays
- The Company https://www. pilates. com/BBAPP/V/company/craftsmanship. html
Balanced Body® is an equal opportunity employer dedicated to workforce diversity.
Customer Service Representative-UK employer: Balanced Body
Balanced Body is an exceptional employer, offering a supportive work culture that prioritises employee growth and satisfaction. As a Customer Service Representative in the UK, you'll enjoy competitive compensation, comprehensive benefits, and the opportunity to build meaningful relationships with customers while contributing to a company renowned for its commitment to quality and environmental responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative-UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Balanced Body. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Balanced Body before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative-UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Balanced Body:Your cover letter is your chance to shine! Tell us why you want to work at Balanced Body specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Balanced Body!
How to prepare for a job interview at Balanced Body
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
