At a Glance
- Tasks: Be the friendly face of our practice, helping patients and managing enquiries.
- Company: Join Balance Street Practice, a caring team dedicated to patient wellbeing.
- Benefits: Gain valuable experience in healthcare, with opportunities for growth and development.
- Other info: Dynamic work environment with a supportive team and a focus on patient care.
- Why this job: Make a real difference in patients' lives while honing your communication skills.
- Qualifications: GCSEs in English and Maths preferred; customer service experience is a plus.
The predicted salary is between 22712 - 27759 £ per year.
The roleof the Receptionist is to be a first point of contact for patients and clinicalstaff, as well as undertaking a full range of general receptionistadministrative duties.
The postholder is required to be courteous, sympathetic, and professional in thesedealings.
The need to liaise effectively with other health professionals andcolleagues is a major requirement of this post and previous experience of faceto face and telephone communication with members of the public is essential.
Answering telephone calls is alarge proportion of the role and good IT skillsare crucial, as the successful candidate will be required to update patientrecords as well as communicate effectively via our dedicated software andprograms.
Main duties of the job
Applicants should have ideally worked or currentlyworking in a GP Practice or customer service role.
- Ability to work onown initiative and as a member of a team
- Ability to workunder pressure and in a changing environment
- Have anunderstanding, acceptance and adherence to the need for strict confidentiality
- Ability to use ownjudgement, resourcefulness and common sense
- Ability to workwithout direct supervision and determine own workload priorities
- Ability to work aspartof an integrated multi-skilled team
- Pleasant andarticulate
- Able to work underpressure
- Able to work in achanging environment
- Able to use owninitiative
About us
Balance Street Practice is set in the town of Uttoxeter in Staffordshire. We have a population of 14,000 patients and wedispense to just under 6,000 patients.
Weare a dedicated caring practice putting patients at the heart of our work.
You will be joining a well establish teamthat undertake a variety of tasks to support and liaise with the in-houseclinical team and other local healthcare providers in order to deliver highquality patient care and maintain accurate pertinent information.
- Job responsibilities
- Ensure an effective and efficientreception service is provided to patients and any other visitors to Balance Street Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Use and management of the Triagesystem- effectively, responding to a patient request (e. g., sick note or repeatprescription) on the system or signposting/allocating patients to the mostappropriate clinician for either a telephone or face to faceconsultation/appointment
- Using your own judgment andcommunication skills to ensure that patients with no prior appointment but whoneed urgent consultation are seen in a logical and non-disruptive manner.
- Receive and make telephone calls asrequired. Divert calls and takemessages, ensuring accuracy of detail and prompt appropriate delivery.
- To arrange patients home visits as per practice protocols
- Advise patients of relevant chargesfor private (non General Medical Services) services, accept payment and issuereceipts for same.
- Carry out departmental administrativetasks in accordance with the needs of the service.
- Enter patient information on to the computer systems as required.
- Open uppremises at the start of the day when first to arrive, de-activate alarm andmake all necessary preparations to receive patients.
- Support all clinical staff withgeneral tasks as requested
- Undertake any other additional dutiesappropriate to the post as requested by the Partners or the Practice Manager
Qualifications
- Preferably five GCSE's (A*-C), including English and math
Experience
- Experience of working with a team
- Able to prioritise workloads
- Dealing with a range of enquiries
- Able to deal with difficult and confrontational situations
- Dealing with Emergency situations
- Dealing with confidential information
- Experience of a busy working environment
- Knowledge of the NHS
- Experience of answering calls, transferring calls and taking messages
- Booking systems
- Email/ Outlook- send, receive and attach information.
- Computer literate: Word and Excel
- Filing- Alphabetical order
- Great organisational skills required
- Typing of correspondence
- Previous experience of working in a GP surgery or for the NHS
- Reception or customer service experience
- Experience in EMIS
- Experience of Medical terminology
- First aid trained
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Wolverhampton employer: Balance Street Practice
At Balance Street Practice, we pride ourselves on fostering a supportive and collaborative work environment where every team member plays a vital role in delivering exceptional patient care. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values open communication and teamwork. Located in a vibrant community, we offer a unique chance to make a meaningful impact while enjoying a fulfilling career in healthcare administration.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Balance Street Practice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Balance Street Practice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Balance Street Practice:Your cover letter is your chance to shine! Tell us why you want to work at Balance Street Practice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Balance Street Practice!
How to prepare for a job interview at Balance Street Practice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
