The role of the Receptionist is to be a first point of contact for patients and clinical staff, as well as undertaking a full range of general receptionist administrative duties. The post holder is required to be courteous, sympathetic, and professional in these dealings. The need to liaise effectively with other health professionals and colleagues is a major requirement of this post and previous experience of face to face and telephone communication with members of the public is essential. Answering telephone calls is a large proportion of the role and good IT skills are crucial, as the successful candidate will be required to update patient records as well as communicate effectively via our dedicated software and programs. Applicants should have ideally worked or currently working in a GP Practice or customer service role. Candidates must: Ability to work on own initiative and as a member of a team Ability to work under pressure and in a changing environment Have an understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Pleasant and articulate Excellent communication skills Able to work under pressure Able to work in a changing environment Able to use own initiative Problem solver -Ensure an effective and efficient reception service is provided to patients and any other visitors to Balance Street Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Use and management of the Triage system- effectively, responding to a patient request (e.g., sick note or repeat prescription) on the system or signposting/allocating patients to the most appropriate clinician for either a telephone or face to face consultation/appointment
- Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- To arrange patients home visits as per practice protocols
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Carry out departmental administrative tasks in accordance with the needs of the service.
- Enter patient information on to the computer systems as required.
Premises:
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
- Support all clinical staff with general tasks as requested Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager
Receptionist in Uttoxeter employer: Balance Street Practice
At Balance Street Practice, we pride ourselves on fostering a supportive and collaborative work environment where every team member plays a vital role in delivering exceptional patient care. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values open communication and teamwork. Located in a vibrant community, we offer a unique chance to make a meaningful impact while enjoying a fulfilling career in healthcare administration.
