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- Tasks: Lead our Dagenham store, manage staff, and enhance customer experience.
- Company: Khalsa Schoolwear, a trusted name in school uniforms with a community focus.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Why this job: Make a real impact in the community while leading a dynamic team.
- Qualifications: Proven leadership skills and retail management experience required.
- Other info: Join us in a role that blends retail and B2B client services.
The predicted salary is between 30000 - 38000 £ per year.
Khalsa Schoolwear is a leading name in the specialist school uniform industry, known for our heritage, reliability, and commitment to the local community. Based out of our lively Dagenham hub, we serve as a vital partner to schools across the region, providing high-quality, durable uniforms both in-store and through our dedicated digital platforms.
We are seeking a dynamic and multi-talented leader to take the helm of our Dagenham operations. This is a high-impact role where you will bridge the gap between retail excellence and professional customer service to ensure client retention. To succeed, you will first familiarise yourself with the fundamental aspects of our school uniform business, including school uniform policies, our website's front and back end, and our EPOS and till systems. You will also gain a deep understanding of our stock and respective stock locations to ensure seamless delivery to our customers.
Key areas of responsibility
- Leadership & Staff Management: Recruit, train, schedule, motivate, and appraise staff; foster a positive team environment; and manage performance in a way that maximises sales.
- Sales & Profitability: Set and achieve ambitious sales targets against agreed KPIs, implement innovative strategies to increase revenue, and provide in-depth analysis of sales data.
- Customer Experience: Liaise and communicate professionally with clients and customers in person, by phone, and via email. Deliver exceptional service, handle complaints with total professionalism, and build lasting customer relationships.
- B2B Growth: Assist with managing a diverse portfolio of business accounts (schools and other clients) and represent Khalsa Schoolwear at high-profile marketing and sales events.
- Operations & Inventory: Oversee all daily operations, manage stock levels and ordering, lead loss prevention initiatives, and maintain impeccable store cleanliness and organisation.
- Merchandising: Plan and arrange promotional materials, displays, and in-store setups to maximise every sales opportunity.
- Compliance: Ensure strict adherence to company policies, health and safety regulations, and security procedures.
About You
The ideal candidate is a proactive professional who can pivot between the fast-paced nature of a retail floor and the strategic requirements of store management.
- Proven Leadership: Strong communication and interpersonal skills with a track record of managing and motivating teams.
- Strategic Thinker: Strong problem-solving and decision-making abilities, with the confidence to act on your own initiative.
- Commercial Acumen: Significant experience in retail sales and marketing, with the ability to turn data into actionable results.
- Operational Expert: Solid knowledge of inventory management and a keen eye for visual merchandising to keep the store looking its best.
What We Offer
- Competitive Salary: £30,000 - £38,000 reflective of your experience and the dual nature of the role.
- Career Autonomy: The chance to lead a well-known local business and make a tangible impact on its growth and community reputation.
- Varied Workday: A unique blend of retail management, external marketing events, and professional B2B client services.
- Prime Location: Work in the heart of East London with excellent transport links and a vibrant local culture.
This role requires a leader who is comfortable representing the brand externally at school events and marketing functions, ensuring Khalsa Schoolwear remains the premier choice for uniform provision. If this sounds like you hit the apply button and start your journey with Khalsa Schoolwear today!
Store Manager in London employer: Balance Spa Management
Contact Detail:
Balance Spa Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in London
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with Khalsa Schoolwear's values, products, and community involvement. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and expectations. Plus, it might just give you a leg up when it comes to your application!
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous roles, especially in retail management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don't forget to showcase your leadership skills! Be ready to discuss how you've motivated teams and driven sales in the past. Highlighting your ability to create a positive work environment will resonate well with Khalsa Schoolwear's values.
We think you need these skills to ace Store Manager in London
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you understand what Khalsa Schoolwear is all about. Familiarise yourself with our values, the role of a Store Manager, and how we serve our community. This will help you tailor your application to show that you're the perfect fit!
Show Off Your Skills: When you're detailing your experience, focus on the skills that matter most for this role. Highlight your leadership abilities, sales achievements, and any experience in retail management. We want to see how you can bring your unique talents to our team!
Be Personable: Remember, we're looking for someone who can connect with customers and staff alike. Use a friendly tone in your application to reflect your personality. Show us that you can build relationships and create a positive environment in-store!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows that you're proactive and keen to join our team at Khalsa Schoolwear!
How to prepare for a job interview at Balance Spa Management
✨Know Your Stuff
Before the interview, dive deep into Khalsa Schoolwear's history, values, and product offerings. Familiarise yourself with their school uniform policies and how they operate both in-store and online. This knowledge will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you motivated staff, handled conflicts, or improved team performance. Being able to articulate these experiences will demonstrate that you're the proactive leader they're looking for.
✨Be Customer-Centric
Since customer experience is key for this role, come ready with examples of how you've delivered exceptional service. Discuss how you've handled complaints professionally and built lasting relationships with clients. This will highlight your commitment to client retention and satisfaction.
✨Think Strategically
Brush up on your commercial acumen by reviewing sales data and thinking about innovative strategies you've implemented in previous roles. Be prepared to discuss how you can apply similar tactics at Khalsa Schoolwear to achieve ambitious sales targets and drive profitability.
