At a Glance
- Tasks: Design and manage global training programs for ATM Managed Services operations.
- Company: Join a leading company in financial services with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and a chance to shape training strategies.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by enhancing service delivery and customer satisfaction globally.
- Qualifications: 5+ years in ATM operations or managed services; strong training program experience.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking an accomplished and dynamic Manager – ATM Managed Services Training to join our team. This newly created role is responsible for designing, implementing, and managing training programs that support ATM Managed Services (AMS) operations globally. This position will establish a structured and scalable training framework to enable consistent service delivery, improve operational performance, and support ongoing growth across monitoring centers, field services, system rollouts, and operational support teams. As part of the Global Operations team, this role will work closely with regional and country partners to enable AMS services and standardize support structures, ensuring consistent delivery and driving customer satisfaction.
Key Responsibilities
- Strategic Initiatives
- Design and execute a global training strategy for ATM Managed Services that aligns with operational goals, service-level agreements (SLAs), and customer expectations.
- Build standardized onboarding, refresher, and advanced training programs to support AMS operations, monitoring centers, and support teams.
- Establish a scalable training roadmap that supports new tools, system implementations, and operational growth.
- Collaboration & Stakeholder Engagement
- Partner closely with Global Operations, Monitoring Centers, Field Services, Engineering, IT, and Vendor Management to identify training needs and close skill gaps.
- Collaborate with country and regional leaders to ensure training content and delivery align with local operational requirements while maintaining global standards.
- Act as the primary point of contact for AMS training initiatives across regions.
- Performance Metrics & Accountability
- Define and track measurable training outcomes, including performance improvements, error reduction, incident trends, SLA adherence, and service quality metrics.
- Use operational data, KPIs, audit findings, and root-cause analysis to assess training effectiveness and guide enhancements.
- Provide regular reporting to leadership on training participation, results, and operational impact.
- Continuous Improvement & Innovation
- Continuously refine training content, delivery methods, and tools to improve effectiveness and scalability.
- Support continuous improvement initiatives related to monitoring processes, VMS enhancements, and operational workflows.
- Identify opportunities to streamline processes, improve knowledge transfer, and increase operational efficiency through training innovation.
Preferred Qualifications
- Bachelor’s degree in Business, Operations, Technology, Training & Development, or a related field.
- Minimum of 5+ years of experience in ATM operations, managed services, financial services operations, or technical service environments.
- Proven experience building and managing training programs in operational, SLA-driven environments.
- Strong knowledge of ATM systems, monitoring processes, incident management, and service delivery models.
- Demonstrated experience translating business objectives into actionable training and operational enablement strategies.
- Proficiency with training tools, learning platforms, and operational reporting systems.
Additional Requirements
- Willingness to travel domestically and internationally as business needs require.
- Relocation assistance is not available for this role.
- Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
- Flexibility to work across different time zones to support global AMS operations.
- Ability to continuously identify opportunities to enhance training effectiveness, service delivery consistency, and customer satisfaction.
Brink’s is proud to be an equal opportunity employer.
ATM Managed Service Training Manager in London employer: Balance Innovations
Brink's is an exceptional employer that prioritises employee development and fosters a collaborative work culture. As an ATM Managed Services Training Manager, you will have the opportunity to design impactful training programmes that drive operational excellence across global teams, while enjoying a supportive environment that encourages innovation and continuous improvement. With a commitment to diversity and equal opportunity, Brink's offers a rewarding career path in a dynamic industry, making it an ideal place for professionals seeking meaningful contributions to service delivery and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land ATM Managed Service Training Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the ATM Managed Services field on LinkedIn or at industry events. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or presentation that highlights your training program successes and how you've improved operational performance in previous roles. This will set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors, focusing on the key responsibilities of the role. This will help you articulate your experience in designing and managing training programs confidently.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your experience in ATM operations and training, and let us know how you can contribute to our global team.
We think you need these skills to ace ATM Managed Service Training Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in training and ATM operations. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Strategic Thinking:In your application, emphasise your ability to design and implement training strategies. We’re looking for someone who can think big and create scalable solutions, so share examples of how you've done this in the past.
Highlight Collaboration Skills:Since this role involves working closely with various teams, make sure to mention your experience in stakeholder engagement. We love seeing how you’ve partnered with others to achieve common goals, so give us the details!
Be Data-Driven:We value measurable outcomes, so include any metrics or KPIs that demonstrate the impact of your training initiatives. If you’ve improved performance or reduced errors through your training programmes, let us know!
How to prepare for a job interview at Balance Innovations
✨Know Your Training Strategies
Make sure you’re well-versed in various training methodologies and how they can be applied to ATM Managed Services. Be ready to discuss specific examples of training programs you've designed or managed, and how they improved operational performance.
✨Understand the Business Objectives
Familiarise yourself with the company's operational goals and customer expectations. During the interview, demonstrate how your training initiatives can align with these objectives and drive measurable outcomes.
✨Showcase Collaboration Skills
This role requires working closely with various teams. Prepare to share experiences where you successfully partnered with different stakeholders to identify training needs and close skill gaps. Highlight your ability to adapt training content to meet local requirements while maintaining global standards.
✨Emphasise Continuous Improvement
Be prepared to discuss how you’ve refined training content and delivery methods in the past. Share examples of how you’ve used data and feedback to enhance training effectiveness and operational efficiency, showing your commitment to continuous improvement.
