At a Glance
- Tasks: Lead operations across multiple functions to enhance service performance and customer experience.
- Company: Brink’s Company, a global leader in cash and valuables management.
- Benefits: Competitive salary, annual bonus, company car, and various discounts.
- Other info: Join a diverse team committed to excellence and continuous improvement.
- Why this job: Shape operational strategy and drive innovation in a dynamic environment.
- Qualifications: Proven leadership in complex operational settings with strong financial acumen.
The predicted salary is between 80000 - 100000 £ per year.
The Brink’s Company (NYSE: BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewellers, and a wide range of commercial organisations. Operating across 51 countries and serving clients in more than 100, our scale, capability, and reputation for service excellence set us apart. We believe our teams should reflect the customers and communities we serve. We’re committed to building a culture where every colleague feels valued, respected, included, and empowered to grow. Different backgrounds and perspectives make us stronger—and enable us to deliver the secure, reliable, and innovative solutions our customers depend on.
As we continue to evolve and scale our ATM and digital retail safe services, we are seeking an exceptional Director of Operations to lead the full end‑to‑end operational delivery within the Brinks UK business. This is a senior, strategically critical role with genuine scope to shape operational direction, elevate service performance, and strengthen our position as a market‑leading ATM and digital cash solutions provider.
What you will be doing
- Lead the full end‑to‑end operational delivery across Engineering, CIT, Cash Management, IMAC, Security, Fleet, Facilities, HSE, and 2nd Line Helpdesk.
- Shape and execute the operational strategy to deliver high service availability, strong SLA performance, and exceptional customer experience.
- Drive operational efficiency through digital transformation, automation, data insights, and continuous improvement initiatives.
- Oversee engineering and technical operations, ensuring high standards of installation, maintenance, repair, and lifecycle management.
- Ensure secure, compliant, and cost‑effective CIT and cash management operations, optimising forecasting and replenishment models.
- Strengthen 2nd line support capability to increase remote fix rates, reduce downtime, and improve technical resolution quality.
- Maintain robust security, risk, and compliance frameworks across cash handling, ATM operations, and physical infrastructure.
- Lead HSE and facilities management, ensuring safe working environments, regulatory compliance, and operational readiness.
- Manage operational budgets, cost control, forecasting, and financial performance across all functions.
- Build, develop, and empower high‑performing operational teams with strong leadership capability and clear succession plans.
What we are looking for
- A highly experienced operational leader with a track record of delivering performance across complex, multi‑site, multi‑functional environments.
- Background in operations‑led industries such as automotive (ideally with experience beyond high‑volume production), industrial manufacturing (mechanical or electrical), aerospace, hydraulics, or large‑scale logistics and warehousing operations.
- Experience operating in high‑mix, lower‑volume, asset‑intensive or field‑based environments, where reliability, discipline, and standardisation are critical.
- Proven success driving structured transformation, lean operating models, and continuous improvement embedded into everyday culture.
- Deep understanding of operational KPIs, service performance, cost control, and financial management.
- Experience leading large teams, establishing clear accountability, and demanding high operational standards.
- Strong customer focus with the credibility to act as a senior operational partner to demanding clients.
- Exceptional communication, stakeholder management, and influencing skills across all levels, including executive stakeholders.
- A leader who is hands‑on, resilient, commercially aware, and thrives in fast‑moving, operationally complex environments.
What Brinks Offers
- Competitive annual salary
- Annual bonus
- Company car/car allowance
- Various discounts and perks
- 23 days of annual leave
Brink’s is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, marital status, protected veteran status (if applicable), sexual orientation, gender identity, or any other characteristic protected by law.
Operations Director in Crickhowell employer: Balance Innovations
The Brink’s Company is an exceptional employer that prioritises a culture of inclusivity and empowerment, ensuring every team member feels valued and respected. With a commitment to employee growth through continuous improvement initiatives and digital transformation, we offer competitive salaries, annual bonuses, and a range of perks, all while fostering a dynamic work environment in the UK that reflects our diverse customer base. Join us to lead operational excellence in a market-leading organisation where your contributions will directly impact our success and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director in Crickhowell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their operations, values, and recent news. This will help us tailor our responses and show that we’re genuinely interested in the role and the company culture.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine our answers and boost our confidence. The more we practice, the more natural we’ll feel when it’s time to shine in front of the real interview panel.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping us top of mind. It shows our enthusiasm for the position and gives us another chance to reiterate why we’re the perfect fit.
We think you need these skills to ace Operations Director in Crickhowell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Director role. Highlight your experience in operations-led industries and any achievements that showcase your ability to drive performance and efficiency.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've led teams, managed budgets, and improved operational processes in previous roles.
Showcase Your Leadership Skills:We want to see your leadership style! Include details about how you've built and empowered high-performing teams, and how you’ve fostered a culture of continuous improvement in your past positions.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Brink’s.
How to prepare for a job interview at Balance Innovations
✨Know Your Operations Inside Out
Make sure you have a solid understanding of the operations landscape, especially in cash management and ATM services. Brush up on key performance indicators (KPIs) relevant to the role and be ready to discuss how you've driven operational efficiency in your previous positions.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading large teams and driving transformation. Think about specific instances where you’ve empowered your team or improved service performance, as this will resonate well with the interviewers.
✨Emphasise Customer Focus
Be ready to discuss how you’ve maintained strong customer relationships and delivered exceptional service. Share stories that demonstrate your ability to act as a senior operational partner and how you’ve tackled challenges from demanding clients.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific operational challenges. Think through potential scenarios related to compliance, risk management, and digital transformation, and prepare your thought process on how you would approach these situations.
