At a Glance
- Tasks: Fix and maintain ATMs while providing top-notch customer service.
- Company: Join NoteMachine, a forward-thinking company with a supportive culture.
- Benefits: Starting salary of £36,419, bonuses, and a company van for personal use.
- Other info: Ongoing training and development to keep you at the top of your game.
- Why this job: Enjoy a 4 on 4 off shift pattern for great work-life balance and career growth.
- Qualifications: Experience with electro-mechanical systems; ATM knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: Field-Based – Chester/Wrexham
Salary: £36,419 starting + up to £1,000 onboarding bonus + bonuses
Shifts: 4 Days On / 4 Days Off | 09:00 – 20:30
Responsibilities
- Perform second-line break‑fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
- Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on‑time in full machine provision.
- Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Stay up‑to‑date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
Qualifications
- Field Service Engineering experience with electro‑mechanical systems.
- ATM experience is ideal but not essential.
- A drive to deliver on your daily calls, and fix things right the first time.
- A valid UK driving licence (max 6 active points).
- A methodical, problem‑solving mindset.
- Clear, confident communication & customer service skills.
- Willingness to travel and work weekends/holidays on rotation.
- No live or spent IVAs, or bankruptcies in the last 10 years.
Benefits & Perks
- £36,419 starting salary.
- Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation).
- Performance Bonus.
- Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow HMRC guidelines.
- 4‑on / 4‑off shift pattern – providing you with consistency & work‑life balance.
- Full training and ongoing development.
- 22 days holiday, rising to 23 days in the annual leave year after your first anniversary.
- Medicash private healthcare & wellness benefits.
- Salary sacrifice pension scheme for higher take‑home pay.
- Life insurance – 4×salary cover.
- Company Sickness Policy (CSP).
- Group income protection scheme – subject to qualifying criteria.
- Strong career growth opportunities in a growing business.
Brink’s is proud to be an equal‑opportunity employer.
Field Service Engineer in Crickhowell employer: Balance Innovations
NoteMachine, a BRINK’s Company, is an exceptional employer for Field Service Engineers, offering a competitive starting salary of £36,419 along with an onboarding bonus and performance incentives. With a strong emphasis on work-life balance through a 4-on/4-off shift pattern, employees benefit from comprehensive training, career growth opportunities, and a supportive work culture that values respect and professionalism. Located in the Chester/Wrexham area, NoteMachine provides a unique opportunity to work with cutting-edge technology while enjoying perks such as a company van for personal use and private healthcare benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Crickhowell
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Balance Innovations as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Balance Innovations and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Balance Innovations’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer in Crickhowell
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Balance Innovations, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Balance Innovations, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Balance Innovations.
How to prepare for a job interview at Balance Innovations
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Balance Innovations offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Balance Innovations but also helps you get a feel for whether you’d thrive in that environment.
