At a Glance
- Tasks: Support customers and teams, resolve queries, and keep operations running smoothly.
- Company: Join Brink’s, a global leader in secure logistics with a collaborative culture.
- Benefits: Competitive salary, career growth, wellness programs, and generous leave.
- Other info: Dynamic role with opportunities for learning and development.
- Why this job: Make a real impact on customer satisfaction and business performance.
- Qualifications: 5 GCSEs A*-C, strong communication skills, and customer service experience.
The predicted salary is between 20700 - 25300 £ per year.
- Commercial Administrator
- Working Hours: Monday–Friday, 08:30–17:00 (40 hours per week)
- Department: Commercial
Are you a strong communicator who loves helping people, staying organised, and keeping things running smoothly?
Do you enjoy solving problems, working with different teams, and delivering great customer experiences?
If so, this could be the perfect role for you.
We’re looking for a Commercial Administrator to join our team — someone who is proactive, detail‑focused, and passionate about supporting both customers and colleagues.
In this role, you’ll become the go‑to person for customer queries, contract information, and commercial support, playing a key part in keeping our operations flowing efficiently.
- What You’ll Be Doing
- Act as the first point of contact for customer‑related queries, providing timely, professional, and friendly support.
- Give clear information about contracts, services, commercial questions, and commission structures.
- Resolve customer issues with a balanced, solutions‑focused approach.
- Work closely with Sales, Operations, Finance, Customer Support, and Service teams to ensure queries are handled quickly and effectively.
- Keep customers updated on progress and follow up on any outstanding matters.
- Produce accurate reports, including commercial, performance, and customer‑related data.
- Help support wider commercial activities and ensure internal processes run smoothly.
- Monitor ongoing actions to ensure they’re completed on time.
- Spot recurring trends or issues and escalat[e] them when needed.
This is a role that suits someone who enjoys being organised, communicating clearly, and making a real difference to customer satisfaction and business performance.
- What We’re Looking For
- A minimum of 5 GCSEs A*–C (or equivalent).
- Excellent communication skills, especially over the phone and via email.
- Solid IT skills, particularly with Microsoft Excel.
- Experience in a customer‑facing or administrative role.
- A strong understanding of what great customer service looks and feels like.
- The ability to multi‑task, prioritise, and stay organised in a busy environment.
- High attention to detail and accuracy.
If you’re someone who enjoys helping people, thrives on organisation, and takes pride in delivering a high‑quality service, we’d love to hear from you.
Why Join Us?
- A supportive team environment where your work truly makes an impact.
- Opportunities to learn new skills and grow within the business.
- A varied role where no two days are the same.
- Be part of a close‑knit, supportive team that values your contribution
- Full job training with career progression and development opportunities; 21 days annual leave increasing to 22 days after a years’ service respectively; Salary Sacrifice Pension Program with higher take‑home pay and contributions; Employee wellness program offering free confidential counselling service Life insurance scheme (4x annual salary)
- Build a Career with Purpose at Brink’s
For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions.
Today, we continue to evolve—powered by technology, driven by purpose, and united by values.
With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind.
At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most.
Our people are at the heart of everything we do.
We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact.
No matter which business area or country you are located, Brink’s offers a place to build a meaningful career.
Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger.
We believe in doing what’s right, working together, and striving for excellence.
If you’re looking for a career that combines purpose with performance, Brink’s is the place for you.
Brink’s is proud to be an equal opportunity employer.
If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way.
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Commercial Administrator employer: Balance Innovations
Balance Innovations is an excellent employer, offering a vibrant work culture in Crickhowell that prioritises teamwork and professional development. Employees benefit from hands-on experience in logistics while enjoying opportunities for growth and skill enhancement in a supportive environment. With a focus on collaboration and innovation, this role promises a rewarding career path for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Balance Innovations. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Balance Innovations before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Balance Innovations:Your cover letter is your chance to shine! Tell us why you want to work at Balance Innovations specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Balance Innovations!
How to prepare for a job interview at Balance Innovations
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
