At a Glance
- Tasks: Lead and inspire teams to deliver exceptional person-centred support in community-based services.
- Company: Join Balance Care, a values-driven organisation dedicated to high-quality care and support.
- Benefits: Ongoing training, career progression, and a supportive leadership team.
- Other info: Opportunity to influence growing services and promote independence and dignity.
- Why this job: Make a real difference in people's lives while shaping quality care services.
- Qualifications: Experience in health and social care management with strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Make a Real Difference. Lead with Purpose.
At Balance Care, we believe that outstanding care starts with outstanding leadership.
We are looking for an experienced, passionate, and values-driven Service Manager to lead and develop our supported living and community-based services, ensuring the highest standards of care, safety and person-centred support for the people we serve.
This is an exciting opportunity for a motivated leader who is committed to empowering people, developing teams, and driving quality outcomes.
You'll play a key role in shaping services that help individuals live fulfilling, independent lives while ensuring compliance, operational excellence, and continuous improvement.
About Balance Care
Balance Care is committed to delivering high-quality, person-centred care and support services that promote independence, wellbeing, choice, and dignity.
We work alongside individuals, families, professionals, and communities to create positive outcomes and life-changing opportunities.
Our culture is built around
- Compassion and respect
- Quality and continuous improvement
- Empowerment and independence
- Professional integrity
- Collaborative working
- Safe and effective service delivery
The Role
As Service Manager, you will have overall responsibility for the operational management, quality, and performance of designated services.
You will lead and inspire a team of support workers and senior staff, ensuring that the people we support receive exceptional care tailored to their individual needs and aspirations.
You will work closely with senior leadership, commissioners, families, and external professionals to maintain excellent standards and drive service development.
Key Responsibilities
- Leadership & People Management
- Lead, motivate and develop staff teams to deliver exceptional person-centred support.
- Create a positive, inclusive, and high-performing culture.
- Manage recruitment, induction, supervision, appraisal, and performance management processes.
- Support workforce development through coaching, mentoring, and training.
- Quality & Compliance
- Ensure services operate in line with CQC regulations, legislation, and best practice guidance.
- Maintain high standards of care, governance, safeguarding, and health and safety.
- Conduct audits, quality assurance checks, and service reviews.
- Lead investigations and implement learning from incidents, complaints, and feedback.
- Operational Management
- Oversee day-to-day service delivery and resource management.
- Ensure person-centred support plans are robust, meaningful, and outcome-focused.
- Manage occupancy, referrals, transitions, and service growth opportunities.
- Develop effective partnerships with stakeholders, local authorities, healthcare professionals, and families.
- Manage service budgets efficiently and responsibly.
- Monitor staffing levels, agency usage, and operational costs.
- Contribute to business planning and sustainable service development.
About You
We are looking for an experienced care leader who combines strong operational management skills with a genuine passion for improving lives.
- Experience managing health and social care services.
- Proven leadership experience in supported living, learning disabilities, mental health, autism, or related services.
- Strong knowledge of CQC regulations, safeguarding, MCA, Do LS, and person-centred practice.
- Excellent communication, organisational, and problem-solving skills.
- Experience managing budgets, staffing, and service performance.
- Ability to build positive relationships with stakeholders and commissioners.
- Full UK driving licence and willingness to travel as required.
- Level 5 Diploma in Leadership for Health and Social Care
- Experience leading services through CQC inspections.
- Experience supporting service growth and mobilisation.
What We Offer
- Supportive and values-driven leadership team
- Ongoing training and professional development
- Career progression opportunities
- Opportunity to shape and influence growing services
- Our Ideal Candidate
You'll be a confident and approachable leader who understands that quality care is delivered by engaged and supported teams.
You will be proactive, solutions-focused, and committed to achieving the best possible outcomes for the people we support.
Most importantly, you will share Balance Care's belief that every individual deserves the opportunity to live a life of choice, independence, dignity, and fulfilment.
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Service Manager in Warrington employer: Balance Care
Balance Care is an outstanding employer that prioritises operational excellence and transformative care delivery in the Northwest. With a strong commitment to employee growth, we offer a supportive work culture that encourages innovation and collaboration, ensuring that every team member can make a meaningful impact. Join us for a rewarding career where your leadership will shape the future of care and contribute to our mission of delivering exceptional services.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Warrington
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Balance Care!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Balance Care.
We think you need these skills to ace Service Manager in Warrington
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Balance Care. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Balance Care and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Balance Care. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Balance Care's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Balance Care
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Balance Care.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Balance Care will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Balance Care and how you would contribute to adapting HR strategies.
