At a Glance
- Tasks: Lead and develop supported living services, ensuring exceptional care and support.
- Company: Balance Care, a compassionate leader in person-centred care.
- Benefits: Competitive salary, ongoing training, career progression, and supportive leadership.
- Other info: Join a values-driven team committed to empowerment and independence.
- Why this job: Make a real difference in people's lives while shaping quality care services.
- Qualifications: Experience in health and social care management and strong leadership skills.
The predicted salary is between 44000 - 44000 £ per year.
Service Manager – Balance Care
Location
North West
Salary
£44,000
Contract
Full-Time, Permanent, Hybrid
Make a Real Difference. Lead with Purpose.
At Balance Care, we believe that outstanding care starts with outstanding leadership.
We are looking for an experienced, passionate, and values-driven Service Manager to lead and develop our supported living and community-based services, ensuring the highest standards of care, safety and person-centred support for the people we serve.
This is an exciting opportunity for a motivated leader who is committed to empowering people, developing teams, and driving quality outcomes.
You'll play a key role in shaping services that help individuals live fulfilling, independent lives while ensuring compliance, operational excellence, and continuous improvement.
About Balance Care
Balance Care is committed to delivering high-quality, person-centred care and support services that promote independence, wellbeing, choice, and dignity.
We work alongside individuals, families, professionals, and communities to create positive outcomes and life-changing opportunities.
Our culture is built around
- Compassion and respect
- Quality and continuous improvement
- Empowerment and independence
- Professional integrity
- Collaborative working
- Safe and effective service delivery
The Role
As Service Manager, you will have overall responsibility for the operational management, quality, and performance of designated services.
You will lead and inspire a team of support workers and senior staff, ensuring that the people we support receive exceptional care tailored to their individual needs and aspirations.
You will work closely with senior leadership, commissioners, families, and external professionals to maintain excellent standards and drive service development.
Key Responsibilities
- Leadership & People Management
- Lead, motivate and develop staff teams to deliver exceptional person-centred support.
- Create a positive, inclusive, and high-performing culture.
- Manage recruitment, induction, supervision, appraisal, and performance management processes.
- Support workforce development through coaching, mentoring, and training.
- Quality & Compliance
- Ensure services operate in line with CQC regulations, legislation, and best practice guidance.
- Maintain high standards of care, governance, safeguarding, and health and safety.
- Conduct audits, quality assurance checks, and service reviews.
- Lead investigations and implement learning from incidents, complaints, and feedback.
- Operational Management
- Oversee day-to-day service delivery and resource management.
- Ensure person-centred support plans are robust, meaningful, and outcome-focused.
- Manage occupancy, referrals, transitions, and service growth opportunities.
- Develop effective partnerships with stakeholders, local authorities, healthcare professionals, and families.
- Financial Accountability
- Manage service budgets efficiently and responsibly.
- Monitor staffing levels, agency usage, and operational costs.
- Contribute to business planning and sustainable service development.
About You
We are looking for an experienced care leader who combines strong operational management skills with a genuine passion for improving lives.
Essential Requirements
- Experience managing health and social care services.
- Proven leadership experience in supported living, learning disabilities, mental health, autism, or related services.
- Strong knowledge of CQC regulations, safeguarding, MCA, Do LS, and person-centred practice.
- Excellent communication, organisational, and problem-solving skills.
- Experience managing budgets, staffing, and service performance.
- Ability to build positive relationships with stakeholders and commissioners.
- Full UK driving licence and willingness to travel as required.
Desirable
- Level 5 Diploma in Leadership for Health and Social Care
- Experience leading services through CQC inspections.
- Experience supporting service growth and mobilisation.
What We Offer
- Competitive salary
- Supportive and values-driven leadership team
- Ongoing training and professional development
- Career progression opportunities
- Opportunity to shape and influence growing services
- Our Ideal Candidate
You'll be a confident and approachable leader who understands that quality care is delivered by engaged and supported teams.
You will be proactive, solutions-focused, and committed to achieving the best possible outcomes for the people we support.
Most importantly, you will share Balance Care's belief that every individual deserves the opportunity to live a life of choice, independence, dignity, and fulfilment.
Apply Today
If you are an ambitious and compassionate leader ready to make a meaningful impact, we'd love to hear from you.
Join Balance Care and help us create services where people don't just receive support—they thrive.
Service Manager in Liverpool employer: Balance Care
Balance Care is an outstanding employer that prioritises operational excellence and transformative care delivery in the Northwest. With a strong commitment to employee growth, we offer a supportive work culture that encourages innovation and collaboration, ensuring that every team member can make a meaningful impact. Join us for a rewarding career where your leadership will shape the future of care and contribute to our mission of delivering exceptional services.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Liverpool
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Balance Care.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Balance Care!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Balance Care, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Balance Care or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager in Liverpool
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Balance Care:Before hitting send, make sure to tailor your application specifically to Balance Care! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Balance Care
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
