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For Companies At a Glance
- Tasks: Manage customer billing, cash collection, and dispute resolution in a dynamic finance role.
- Company: Join a leading fresh food supplier with 18,500 colleagues across the UK, US, and China.
- Benefits: Enjoy competitive salary, hybrid working, 25 days holiday, and a range of employee perks.
- Why this job: Develop your career in a supportive environment while contributing to a market-leading company.
- Qualifications: Previous experience in credit control or reconciliation is preferred; accounting qualifications are a plus.
- Other info: This is a fixed-term contract with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Newark (Hybrid Working 3 days in the office 2 days at home)
Business Area: Finance
Contract Type: Fixed Term Contract (6 months)
Working Hours: Monday to Friday 8:30am to 5:00pm
Salary: Competitive plus pension, life assurance
Holidays: 25 days plus bank holidays
The Role
In this busy and exciting role, you will be responsible for the day-to-day processing of customer billing, cash collection, cash application, performing reconciliation, and managing disputes. The role involves transactional processing based on the allocation of tasks by OTC Team Leader / Manager and requires following Standard Operating Procedures (SOP) to execute the tasks within agreed SLAs and KPIs.
Accountabilities
- Account Receivables and Revenue Reconciliations
- Reconciliation of Customer supply chain financing (SCF) portals to ERP systems to ensure all invoices are available for draw down
- Investigate any missing invoices with customer to ensure resolve in a timely manner and escalate to manager unresolved
- Review AR ledger and complete appropriate collection of account receivables and debt chasing activities as per agreed debt collection strategy
- Accurately record all ‘promise to pay’ and outcomes of debt chasing activities in a timely manner
- Escalate to Team Leader persistent overdue invoices and customer accounts
- Debit Note Resolution and Cash Application
- Undertake reconciliation of cash received against customer invoices to enable application of cash received to customer accounts
- Where required, generate debit notes for customer deductions
- Gather appropriate evidence and approval as per documented procedures
- Engage with stakeholders as needed to ensure payment is made within the agreed upon terms
- Identify unallocated cash and track source of it through reviewing payment records, bank statements, and any available communication with customers
- Generate credit notes as per documented procedures and seek appropriate approvals
- Raise customer account write offs to OTC Team Leader as needed
- Dispute Management
- Creates dispute case records with appropriate classification based on nature of disputes
- Undertake research on dispute cases; attaches and updates case documentation as appropriate
- Contacts customer and resolves disputes or escalates as appropriate
- Notifies appropriate internal stakeholders and updates case status
- Liaises closely with Business and Site Finance teams as appropriate
- Query Resolution
- Leads on resolving any queries or discrepancies related to sales orders, such as pricing discrepancies, quantity changes, or late deliveries
- Leads on resolving queries and issues related to the settlement of invoices in line with payment terms, or contractual obligations
- Resolve escalations from internal customers and respond to customer enquiries, ensuring issue and error resolution in line with agreed SLAs
- Correspond with Team Leaders if further escalation on queries is required
- Audit and Internal Controls
- Support internal and external audits as required
- Adhere to all documented procedures, internal controls, governance and policy requirements at all times
- Prepare reports on Accounts Receivables data, KPIs, aged receivables, and cash flow projections and share with the OTC Team Leader
About you
Ideally, you will have previous experience within a similar role and a sound understanding of the credit control / reconciliation process – a history of working with ERP systems, specifically with SAP S/4 HANA would be highly desirable. Strong written and verbal communication skills, an excellent service delivery attitude, attention to detail, proficiency of the use of Microsoft Office products and the ability to manage time effectively to meet tight deadlines whilst managing multiple tasks – will all be key. If you have a strong understanding of accounting concepts and/or are currently undergoing professional accounting qualification (e.g., AAT/ACA/ACCA/CIMA) this could be the perfect role for you.
What you’ll receive
As an equal opportunity employer, we’re committed to providing a safe and rewarding environment for you to thrive in. This is why we work hard to deliver benefits, rewards and wellbeing offerings that are important to you.
- A stakeholder pension scheme
- Personal accident Insurance
- Free independent mortgage advice
- Employee assistance programme
- A range of voluntary benefits
- Holiday purchase scheme
- Additional life assurance
- Dental & hospital cash plans
- Discounted tutoring for children
- Access to financial learning tools
- Affordable loans via your salary
- Proud to be and loyal service awards
Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions.
Cash Associate employer: Bakkavor
Contact Detail:
Bakkavor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cash Associate
✨Tip Number 1
Familiarise yourself with the specific ERP systems mentioned in the job description, particularly SAP S/4 HANA. Having a solid understanding of how these systems work will give you an edge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of credit control and reconciliation processes. Being able to discuss these topics confidently will demonstrate your expertise and commitment to the role, making you a more attractive candidate.
✨Tip Number 3
Network with current or former employees in similar roles within the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your experience with managing disputes and resolving queries. Be ready to share specific examples from your past roles that highlight your problem-solving skills and ability to handle challenging situations effectively.
We think you need these skills to ace Cash Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control and accounts receivable. Use keywords from the job description to demonstrate that you meet the specific requirements of the Cash Associate role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with ERP systems, particularly SAP S/4 HANA, and how your skills align with their needs.
Highlight Relevant Skills: In your application, emphasise your strong written and verbal communication skills, attention to detail, and ability to manage multiple tasks. These are key attributes they are looking for in a candidate.
Follow Application Instructions: Ensure you include all requested information as outlined in the job overview. Double-check your application for completeness and accuracy before submitting it through our website.
How to prepare for a job interview at Bakkavor
✨Know Your Numbers
As a Cash Associate, you'll be dealing with financial data daily. Brush up on your understanding of accounts receivable, cash application, and reconciliation processes. Be prepared to discuss your experience with ERP systems, especially SAP S/4 HANA, as this will show your familiarity with the tools they'll expect you to use.
✨Demonstrate Attention to Detail
In this role, accuracy is key. During the interview, highlight instances where your attention to detail has helped resolve discrepancies or improve processes. You might even want to prepare examples of how you've successfully managed multiple tasks while maintaining high standards.
✨Showcase Your Communication Skills
Strong written and verbal communication skills are essential for this position. Be ready to share examples of how you've effectively communicated with stakeholders or resolved disputes in previous roles. This will demonstrate your ability to handle customer interactions professionally.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as managing overdue invoices or handling disputes, and prepare your strategies for addressing these situations. This will show your proactive approach to potential issues.
