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- Tasks: Support customers with HR queries and ensure smooth operations in a dynamic environment.
- Company: Join Bakkavor, the UK leader in fresh prepared food, supplying top retailers.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and more perks!
- Why this job: Be part of a progressive team that values your growth and empowers you to excel.
- Qualifications: Minimum 4 GCSEs including Maths and English; admin experience preferred.
- Other info: Fixed-term contract for 9 months, Monday to Friday, in Spalding.
The predicted salary is between 24000 - 36000 £ per year.
Proud to deliver high quality products and develop a high-quality career.
Competitive salary. Highly competitive rewards package including Group Pension. Excellent career progression prospects across the Bakkavor group. 6 hours a day, Monday to Friday, Spalding. 9 Months fixed term contract.
Why join us? We're constantly evolving, progressing and diversifying. And we want our people to do so too. For everyone to feel empowered, engaged and enabled. To create opportunities to move forward, climb higher and push for more.
About the role:
- To provide high quality, consistent and compliant advice, support and resolution to all tier one customer requests for assistance to the People Hub, via People Services Helpdesk, email, telephone calls.
- Administer HR transactional activities associated with the employee lifecycle promptly and within agreed procedures, standards and timescales.
- Provide first line advice, guidance and support to customer requests for assistance to the MyHR Shared Service Centre in a timely manner and in accordance with the MyHR Employee Service Standard Operating Procedures (SOPs), Service Level Agreement, Company policy, procedures and employment legislation.
- Liaise with colleagues in other areas of MyHR Services, Centre of Expertise or HR Business Units to resolve issues and provide service as appropriate.
- Undertake data cleansing activities to ensure data integrity across all HR & People related systems.
- Carry out all HR lifecycle administration transactions accurately and promptly following standard operating procedures documented.
- Provide proactive assistance and support to colleagues to ensure that requests are effectively managed.
- Responsibility for tier 1 transactions including but not limited to: Systems, Payroll, Pensions, Customer Services, Sickness absence, Redundancy administration, Family Friendly.
- Ensure that relevant records and systems are maintained and that all employee data is entered into MyHR in real time.
- Be an active member of the team developing MyHR Employee Services by feeding back and contributing to the improvement of the efficiency and effectiveness of the service.
- Encourage self-service, wherever possible, and sign-post customers to policies, procedures and supporting resources.
- Ensure a high level of confidentiality is maintained in all aspects of work in accordance with GDPR regulations.
- Process all relevant MYHR workflow requests daily in accordance with agreed SLAs.
- Complete weekly RTW audit ensuring legal compliance escalating any breaches to site HR and SHRBP.
- Keep abreast of changes in employment law and the changing landscape of the business.
- Build great relationships with Site HR Teams and Line Managers to support with the day-to-day running and support of the services we provide.
About you:
- Min 4 GCSE's with Maths and English minimum of C / 4 or equivalent.
- Proven experience of providing administrative support within a busy office environment.
- Experience, understanding and competent in the use of the Microsoft suite of products including Outlook, Word, Excel and PowerPoint.
- Accuracy/thoroughness, attention to detail and the ability to identify errors and/or omissions.
- Clear and articulate communicator in both written and verbal communications.
- Proactive, organised, and sound analytical/problem solving skills.
- Flexibility in approach and thinking.
- Ability to handle confidential information discretely, professionally and appropriately in line with GDPR regulations.
- Remain calm and ability to work under pressure.
- Delivery focus and willingness to "go the extra mile".
- A willingness to embrace new HR technologies and changing processes.
- Strong team working skills focusing on sharing best practice and supporting colleagues.
What you'll receive:
- Life Assurance (1 x salary).
- 25 days holiday plus 8 bank holidays as standard (may vary by role).
- Private medical insurance (after 5 years' service).
- Staff Shop.
- Stakeholder Pension Scheme.
- Discount & cashback platform.
- Personal Accident Insurance.
- Free health check.
- Employee Assistance Programme.
- A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans).
- Salary sacrifice car lease scheme.
- Free independent mortgage advice.
- Discounted tutoring for children.
- Access to financial learning tools and affordable loans via your salary.
- Free car parking - Site dependant.
Proud to be Bakkavor. We're proud to be the market leader in the UK fresh prepared food industry. We're proud to supply meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. We're driven by the hard work and passion of our people and are delighted to offer a wide range of careers across our business - come and join our dedicated Bakkavor team!
Contact Detail:
Bakkavor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Co-ordinator
✨Tip Number 1
Familiarise yourself with the MyHR system and its functionalities. Understanding how to navigate this platform will not only help you in the role but also demonstrate your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of GDPR regulations and employment law changes. Being well-versed in these areas will show that you are proactive and capable of handling sensitive information appropriately.
✨Tip Number 3
Develop your communication skills, both written and verbal. As a Customer Experience Co-ordinator, clear communication is key, so practice articulating your thoughts clearly and concisely.
✨Tip Number 4
Network with current employees or professionals in HR roles. This can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Customer Experience Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative support. Use keywords from the job description, such as 'HR transactional activities' and 'customer requests', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've provided high-quality customer support in previous positions and how you can contribute to the Bakkavor team.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office and your attention to detail. Mention any experience with data management or HR systems, as these are crucial for the Customer Experience Co-ordinator position.
Showcase Your Communication Skills: Since clear communication is key in this role, provide examples of how you've effectively communicated with customers or colleagues in past roles. This could be through written reports, emails, or verbal interactions.
How to prepare for a job interview at Bakkavor Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Experience Co-ordinator. Familiarise yourself with the key tasks mentioned in the job description, such as providing first-line advice and managing HR lifecycle administration. This will help you demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role requires clear and articulate communication, prepare examples of how you've effectively communicated in previous roles. Be ready to discuss how you handle customer queries and provide support, as well as your experience in writing emails or reports.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved issues or improved processes in a busy office environment. Highlight your analytical skills and how you approach problem-solving, especially in high-pressure situations.
✨Emphasise Teamwork and Collaboration
This position values strong team working skills. Be prepared to share examples of how you've collaborated with colleagues in the past, supported team members, and contributed to a positive work environment. Show that you're a team player who is willing to share best practices.
