Barista cum Operations Executive in Penarth

Job Title

Barista cum Operations & Customer Service Executive

Company Overview

Bakery Brera is a homegrown artisan bakery cafe known for its French & European quality breads, pastries, and specialty coffee — crafted daily with premium ingredients. Beyond food and coffee, we are committed to uplifting our community through inclusivity, meaningful employment, and heartfelt service.

Job Description

We are looking for a versatile and motivated Barista cum Operations & Customer Service Executive to support our café’s daily operations while delivering warm, attentive service to our customers. This hybrid role is ideal for someone who enjoys working on the floor, takes ownership of operations, and thrives in a fast-paced, people-centric environment.

Key Responsibilities

Barista & Café Operations

• Prepare and serve coffee, beverages, and light food items to quality and brand standards

• Operate espresso machines, grinders, POS systems, and café equipment

• Maintain cleanliness, hygiene, and food safety standards at all times

• Support opening and closing duties, including cash handling and station setup

Customer Service

• Deliver friendly, professional, and attentive service to all customers

• Handle customer enquiries, feedback, and complaints calmly and effectively

• Create a welcoming café environment that encourages repeat visits

• Uphold the brand’s service values and service recovery standards

Operations & Administrative Support

• Assist with daily operational coordination and workflow efficiency

• Monitor stock levels, support inventory checks, and assist with ordering

• Support staff scheduling, attendance tracking, and basic reporting. Savvy users of Microsoft Office, Apps, Canva and other mobile apps.

• Ensure SOPs, workplace safety, and compliance requirements are followed

• Assist management with operational improvements and ad-hoc tasks

Requirements

• Minimum 3-4 years’ experience in F&B, café, hospitality, or retail (barista experience preferred)

• Comfortable handling both front-of-house service and back-of-house operations

• Strong customer service mindset with good communication skills

• Able to multitask, take initiative, and work independently when required

• Physically able to stand for long hours and perform café duties

• Willing to work shifts, weekends, and public holidays

• Food Hygiene Certificate preferred (training can be provided if required)

Soft Skills & Attributes

• Responsible, organised, and dependable

• Team-oriented with a positive attitude

• Calm under pressure and solutions-focused

• Genuine interest in coffee, food, and service excellence

What We Offer

• Supportive and inclusive work environment, including seniors, mid-career changer etc

• On-the-job training and skills development

• Opportunities to grow into supervisory or management roles

• Staff meals and employee benefits