Account Executive in Birmingham

Salary: DOE + Commission
Benefits: Health Cash Plan, Life Assurance & Pension
Working hours: 9:00-17:00 Monday to Friday — office based

We have a great opportunity for an Account Executive to join our Client Services team, reporting into our Client Success Director. This is an administration and coordination role rather than a sales role — you’ll take ownership of job cards, SEPs and invoicing, making sure everything is processed accurately and on time. While your day-to-day focus will be on our largest account, you’ll also be expected to flex and support the wider Client Services team with the same activity as workloads across the business require.

Excellent attention to detail is essential, as much of the work supports critical pharma communications where accuracy matters at every step. Experience in our sector is desirable but not essential — full training will be given. There is genuine opportunity to progress within the business as you build your knowledge and experience.

Duties & Key Responsibilities:

• Accurately raising, processing and tracking job cards from brief through to completion.
• Preparing and managing SEPs, ensuring all information is complete, correct and signed off in line with process.
• Raising client invoices accurately and promptly, ensuring they match job specifications and agreed pricing.
• Acting as the first point of contact for day-to-day account administration, keeping the Client Success Director and client fully updated.
• While your priority will be our largest account, flexing to support the wider Client Services team with job processing, SEPs and other day-to-day administration as workloads require across the business.
• Coordinating closely with the Client Services, Data, Print and Operations teams to ensure every job is delivered accurately and on time.
• Maintaining meticulous, audit-ready records for all account activity, given the regulated nature of the communications we produce.
• Spotting and flagging discrepancies or errors before they become problems — checking work thoroughly rather than assuming it’s right.
• Supporting the Client Success Director with account reporting and administration as required.
• Building strong working relationships with internal teams to keep information flowing smoothly and campaigns on track.
• Developing your knowledge of the account, our sector and internal processes over time, with a clear route to progress.

Skills Required:

• Exceptional attention to detail and a methodical, process-driven approach to work — you notice things others miss.
• Strong administrative and organisational skills, comfortable managing multiple jobs and deadlines at once.
• Confident and accurate with numbers, particularly around quotations, job costing and invoicing.
• Clear, professional written and verbal communication skills.
• Proficient in Microsoft Office, particularly Excel, Outlook and Word.
• Experience in print, mail, fulfilment or pharma communications is desirable, but not essential — full training will be given.
• Experience using CRM or MIS systems is a bonus, but not required.

Attributes:

• Meticulous — genuinely bothered by inaccuracy and inconsistency; you double-check your own work as standard.
• Reliable — a safe pair of hands who can be trusted to manage important administrative processes without close supervision.
• Organised — able to plan, prioritise and keep track of multiple moving parts without losing accuracy under pressure.
• Calm under pressure — steady and composed when things get busy, particularly around deadlines.
• Team player — happy to work closely with colleagues across departments to get things right.
• Professional — understands the sensitivity and importance of working on regulated, client-critical communications.
• Proactive — flags issues early rather than waiting to be asked.
• Flexible — happy to step in and support other accounts and colleagues when the wider team needs it, not just your own workload.
• Ambitious — keen to develop and progress, with real opportunity to grow within the business.