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- Tasks: Support clients with campaign coordination and administration tasks daily.
- Company: Join a dynamic team focused on client satisfaction in the mailing industry.
- Benefits: Enjoy a positive work culture, training opportunities, and potential career growth.
- Why this job: Be a key player in enhancing client experiences while developing your skills.
- Qualifications: Strong communication skills and a proactive attitude are essential; training provided.
- Other info: Ideal for those looking to build a rewarding career in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Duties & Key Responsibilities:
- Support the Client Services team with all the administration & campaign co-ordination duties associated with keeping our client’s delighted.
- Booking multiple mailing campaigns onto our Tharstern MIS system, dealing with many daily queries & tasks, keeping Salesforce & Tharstern accurate and any other ad-hoc duties required.
- You are a key point of contact for clients and are expected to be pro-active in your approach to keeping clients updated and informed, as mailing campaigns go through the factory and are despatched.
- Consulting with your Client Services team members, the Data Team, Print Team & the Operations Team to ensure each mailing goes out on time in full and with total accuracy.
- Liaison with the Finance Team to remain aware of client credit limits and timely payment of invoices.
- Responsible for managing the order from quotation to invoice. Raising Client invoices within 48 hours of mailing despatch.
- Regular pro-active contact with existing and occasional clients to develop the spend, frequency of use and profitability for the company, under the guidance of the Sales Director.
- Using your own initiative to enhance our client’s experience collaborating with us.
- Creating samples packs for potential clients.
- Maintaining and developing your own knowledge within the mail & post industry to support your own progression.
- Initiative-taking approach to work processes & procedures, identifying areas of improvement when necessary to enhance Client experience & the businesses performance overall.
Skills Required:
- Be a positive team member. We consider it vital, and part of the terms of employment, that the Account Manager plays their part to contribute to a happy & positive team culture.
- Methodical approach to work, being able to multi-task and work with elevated levels of diligence and accuracy.
- Knowledge of direct mail / mailing fulfilment services & UK & International postal services.
- Experience of Salesforce & Tharstern MIS is desirable - but training will be given.
- Microsoft Office Package: Excel, Outlook, Teams & Word is required.
Personality Attributes:
- Communication – ability to consult with colleagues and clients in an effective & confident manner.
- Teamwork – to be a positive team member and help contribute to a happy & positive business culture.
- Diligence - complete work without the need for supervision and work to deadlines.
- Can do attitude – enthusiastic, motivated, driven, flexibility to tasks and hours of work.
Account Manager employer: bakergoodchild
Contact Detail:
bakergoodchild Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the Tharstern MIS system and Salesforce. Even if you haven't used them before, understanding their functionalities can give you an edge during interviews and show your proactive approach.
✨Tip Number 2
Network with professionals in the direct mail and mailing fulfilment industry. Attend relevant events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Demonstrate your teamwork skills by sharing examples of how you've contributed to a positive team culture in previous roles. This will resonate well with our values and show that you're a good fit for our environment.
✨Tip Number 4
Research the latest trends in the mail and post industry. Being knowledgeable about current developments will not only impress us but also help you engage in meaningful conversations during the interview process.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Account Manager role. Emphasise your ability to manage client relationships, coordinate campaigns, and work collaboratively with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed client accounts or improved processes in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, teamwork, and a methodical approach to work. Provide examples of how you've demonstrated these skills in past experiences.
Show Initiative: Demonstrate your proactive nature by including examples of how you've taken the initiative in previous roles to enhance client experiences or improve team performance. This will resonate well with the company's values.
How to prepare for a job interview at bakergoodchild
✨Show Your Team Spirit
Emphasise your ability to work well in a team during the interview. Share examples of how you've contributed to a positive team culture in previous roles, as this is vital for the Account Manager position.
✨Demonstrate Your Diligence
Be prepared to discuss how you manage multiple tasks with accuracy and attention to detail. Highlight any experiences where you've successfully met tight deadlines without needing supervision.
✨Know Your Stuff
Familiarise yourself with direct mail and mailing fulfilment services, as well as UK and international postal services. Showing that you have a solid understanding of the industry will impress your interviewers.
✨Be Proactive and Positive
Exhibit a 'can do' attitude throughout the interview. Share instances where you've taken the initiative to enhance client experiences or improve processes, as this aligns with the role's expectations.
