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- Tasks: Lead a dynamic team in delivering top-notch technical service and support to customers.
- Company: Join Coperion, a leader in innovative processing solutions for the food industry.
- Benefits: Enjoy competitive pay, travel opportunities, and a chance to shape the future of food technology.
- Why this job: Make a real impact in the food industry while developing your skills in a supportive environment.
- Qualifications: Technical qualification in engineering or related field; experience in customer service is a plus.
- Other info: Be part of a diverse team committed to excellence and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Technical Service Lead role at Baker Perkins
Recruitment Manager – Senior Recruiter – Talent Acquisition Expert
Mainly based at Peterborough, in our EMEA field service team, you will cover all Coperion’s UK brands: Baker Perkins, Kemutec and K-Tron. Our different brands of COPERION offer comprehensive solutions, from design to lifetime support, for leading brands worldwide. Our continuous innovation in equipment and processes, along with services leveraging the latest technology, ensures efficiency and cost-effectiveness.
We Are Now Hiring Our Technical Service Lead
Missions
- Act as delegated authority for the Field Service UK Manager: Organization
- Organize and manage all travel arrangements for technicians (hotels, flights, car rentals, entry letters)
- Schedule commissioning, drop-in, and courtesy visits to customers
- Approve and coordinate technician’s time off and maintain the shared calendar for service visits, in-house testing, and leave
- Plan and organize technical trips to various regions
- Conduct payroll audits and monitor ship dates for customer care sales orders
Main Customer Contact
- Support and assist Field Service Engineers during service activities to ensure smooth operations and high-quality service delivery
- Prioritize customer service requests and provide quotes for technician visits
- Create sales orders for trips and parts, and process payments
- Support proactive selling strategies and maintain Standard Operating Procedures (SOPs)
Field Service Engineer Activities
- Oversee Aftermarket Service activities with a small team reporting to the Lead
- Complete all required RAMs
- Ensure the correct tooling and parts are on site for each job
- In the event of a resource shortage, complete the field activity
Continuous improvement
- Develop, implement, and measure departmental metrics and KPIs
- Organize and lead briefings and debriefings for the service team
Profile
- Recognized technical or vocational qualification in Site Management, Engineering, Manufacturing, or related field. Experience in the baking or food industry is a plus
- Proven experience in scheduling, field service management, or customer relationship management. Strong organizational skills with attention to detail and ability to multitask
- Willingness to travel (at short notice) and work on customer sites both in the UK and overseas – valid Driving License.
- Ability to work independently, under pressure, and maintain focus during busy periods
- Excellent communication skills and ability to interact with diverse backgrounds and cultures
- Fluent in English (written and spoken); additional languages are a plus
- Experience in sales and proactive customer engagement is advantageous
- Knowledge of ERP and CRM software; proficiency in MS Office (Word, Excel, Outlook)
If you are a motivated and customer-oriented professional looking to make a significant impact in the Food Industry, we would love to hear from you!
Welcome to join us in “Shaping What Matters For Tomorrow”!
Who We Are
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual\’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and \”Shape What Matters for Tomorrow\”.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
- Industries: Machinery Manufacturing
Referrals increase your chances of interviewing at Baker Perkins by 2x
Peterborough, Cambridgeshire, United Kingdom — 1 week ago
Peterborough, England, United Kingdom ÂŁ14,906.32-ÂŁ14,906.32 2 weeks ago
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Technical Service Lead employer: Baker Perkins
Contact Detail:
Baker Perkins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Coperion or similar companies. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by researching Coperion’s brands and their services. Show us you’re genuinely interested in the company and how you can contribute to their mission of shaping what matters for tomorrow.
✨Tip Number 3
Practice your communication skills! As a Technical Service Lead, you’ll need to interact with diverse teams and customers. Mock interviews with friends can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team and making an impact in the food industry.
We think you need these skills to ace Technical Service Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Lead role. Highlight relevant experience in field service management and customer relationship management, as these are key for us at Coperion.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've excelled in similar positions and how you can contribute to our mission of shaping what matters for tomorrow.
Showcase Your Skills: Don’t forget to showcase your organisational skills and attention to detail. Mention any experience with ERP and CRM software, as well as your proficiency in MS Office, to stand out in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Baker Perkins
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to site management, engineering, and the food industry. Be ready to discuss specific examples of how you've applied your skills in previous roles, especially in scheduling and field service management.
✨Show Off Your Organisational Skills
Since this role involves a lot of planning and coordination, prepare to demonstrate your organisational abilities. Bring examples of how you've successfully managed travel arrangements or scheduled service visits in the past. Highlight your attention to detail and ability to multitask.
✨Customer Service is Key
This position requires strong customer relationship management skills. Be prepared to share experiences where you've prioritised customer needs or resolved issues effectively. Show that you understand the importance of high-quality service delivery and proactive engagement.
✨Be Ready to Discuss Continuous Improvement
Coperion values innovation and efficiency, so think about how you've contributed to continuous improvement in your previous roles. Prepare to talk about any metrics or KPIs you've developed or measured, and how they impacted your team's performance.
