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- Tasks: Manage customer service contracts and oversee modernisation projects for equipment.
- Company: Baker Perkins is a leader in machinery manufacturing, offering innovative solutions globally.
- Benefits: Enjoy health care schemes, pension plans, subsidised lunches, and early finish Fridays.
- Why this job: Join a dynamic team focused on customer satisfaction and professional growth in a supportive culture.
- Qualifications: Ideal candidates are skilled mechanical engineers with excellent communication and problem-solving skills.
- Other info: This is an entry-level, full-time position based in Peterborough.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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CUSTOMER ENGAGEMENT PROJECTOR COORDINATOR
Location: Peterborough
Monday – Friday. Full time Permanent.
Job Purpose
The management of Bread service contracts, along with modernisation projects for the full range of Baker Perkins existing and legacy equipment.
Main Duties
- To provide electro and/or mechanical assistance and expertise to our customers as the first point of contact.
- Undertake customer site visits to execute Aftermarket projects and provide warranty support
- Manage service contract reporting and present performance data to customers in line with the associated KPIs.
- On an ongoing basis, be the Aftermarket representative for key customer accounts developing positive relationships and demonstrating our commitment to Aftermarket excellence
- Promote and grow the aftermarket service contract business though regular communications and customer visits.
- Gather market information, providing continuous feedback on customers and competitors for both AM and Capital Growth.
- Actively project manage Aftermarket contracts in line with business processes and system requirements, considering financial/technical risk, overall contract profitability and customer satisfaction
- Act as the project lead for Aftermarket to deliver contracts in a timely and technically competent way to meet or exceed customer expectations
- Actively liaise with customers both verbally and via email to provide good communication on all aspects of project delivery.
- Resolve customer problems in a timely manner by utilising appropriate resources within the organisation
- Be aware of, and follow all company Health & Safety policies and procedures including feeding back on any H&S information to management
- Demonstrate the company values and behaviours
Candidate Profile
- Ideally, a time-served skilled mechanical engineer (HNC or equivalent); basic electrical knowledge would be beneficial
- Knowledge of existing product range(s) of equipment would be an advantage
- Experience of working on customer sites and dealing with customers
- Excellent communication, influencing and interpersonal skills
- Good problem-solving techniques using an analytical approach
- Valid driving licence
- Knowledge of Epicor business system would be an advantage & IT systems
- Basic electrical knowledge would be advantageous
Benefits
- Company’s Health Care Scheme for yourself and family members
- Up to 5% Pension Scheme.
- In addition the Company gives 3 days between Christmas and New Year, and the normal 8 public holidays.
- Onsite canteen with subsidized lunch
- Days and night shifts availability
- Early finish Fridays (alternate Fridays – every two weeks)
- Free parking on site
- Great company culture within a successful organisation
Who We Are
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual\’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and \”Shape What Matters for Tomorrow\”.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Machinery Manufacturing
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Customer Engagement Project Coordinator employer: Baker Perkins
Contact Detail:
Baker Perkins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Project Coordinator
✨Tip Number 1
Familiarise yourself with Baker Perkins' product range and services. Understanding their existing and legacy equipment will give you an edge during interviews, as you'll be able to discuss how your skills can directly benefit their operations.
✨Tip Number 2
Network with current or former employees of Baker Perkins on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your application.
✨Tip Number 3
Brush up on your project management skills, especially in relation to Aftermarket contracts. Being able to demonstrate your ability to manage projects effectively will show that you're ready to take on the responsibilities outlined in the job description.
✨Tip Number 4
Prepare to discuss your problem-solving techniques in detail. Since the role involves resolving customer issues, having specific examples ready will illustrate your analytical approach and ability to handle challenges effectively.
We think you need these skills to ace Customer Engagement Project Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer engagement and project coordination. Emphasise any mechanical engineering skills and customer service experience that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your understanding of Baker Perkins' values. Mention specific examples of how you've successfully managed projects or improved customer relationships in the past.
Highlight Relevant Skills: In your application, clearly outline your communication, problem-solving, and project management skills. Use specific examples to demonstrate how these skills have helped you succeed in previous roles.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Baker Perkins. Research the company and mention why you are drawn to their mission and how you can contribute to their success in the aftermarket service sector.
How to prepare for a job interview at Baker Perkins
✨Showcase Your Technical Skills
As a Customer Engagement Project Coordinator, you'll need to demonstrate your mechanical and electrical knowledge. Be prepared to discuss your experience with equipment and any relevant projects you've worked on that highlight your technical expertise.
✨Emphasise Communication Skills
This role requires excellent communication and interpersonal skills. During the interview, share examples of how you've effectively communicated with customers or managed relationships in previous roles. Highlight your ability to resolve issues and provide support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer interactions. Prepare scenarios where you've successfully managed projects or resolved customer issues, focusing on your analytical approach and the outcomes.
✨Research the Company and Industry
Familiarise yourself with Baker Perkins and its products, as well as the broader machinery manufacturing industry. Understanding their market position and recent developments will help you tailor your responses and show your genuine interest in the role.
