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- Tasks: Lead product management and library services, ensuring high-quality delivery and stakeholder engagement.
- Company: Baker McKenzie is a top global law firm with a vibrant Belfast Centre and over 400 staff.
- Benefits: Enjoy hybrid work, private health cover, life assurance, and a supportive employee assistance plan.
- Why this job: Join a diverse team committed to innovation and continuous improvement in legal services.
- Qualifications: Degree in information science or related field; experience in service delivery and AI tools preferred.
- Other info: Be a key player in shaping the future of information management in a leading law firm.
The predicted salary is between 36000 - 60000 £ per year.
The Product Information Manager will be responsible for overseeing all information product management and library services, focusing on their design, adoption, performance, and continuous improvement. This role acts as the primary representative of these services across all organizational levels.
Baker McKenzie is a leading global law firm with offices worldwide. Our Belfast Centre hosts over 400 legal and professional staff. We offer a comprehensive benefits package including private health cover, income protection, life assurance, and an employee assistance plan, making us a desirable employer in Belfast. We are committed to diversity, inclusion, and equity, fostering a workplace where every individual can thrive.
Responsibilities:
- Service Orientation: Represent the service firm-wide, leading adoption efforts and engaging with project, transition, and leadership teams.
- Collaborate with various internal teams and external suppliers to define and implement information product management services aligned with firm strategies, ensuring stakeholder needs are met and value is added.
- Design and approve service materials, define KPIs and SLAs, monitor performance, and manage operational aspects.
- Ensure consistent high-quality service delivery through collaboration with knowledge and service teams.
- Engage stakeholders to gather feedback, understand requirements, and identify improvements.
- Support the adoption and ROI of subscription services, advising on best practices and change management strategies.
- Lead projects related to information product management and support global knowledge initiatives.
- Manage and support complex information product requests, acting as team lead when necessary.
People Management:
- Lead and monitor the performance and development of the Center's Information Product Management teams.
- Ensure teams are agile, high-performing, and adaptable to technological and market changes.
- Provide training and development opportunities.
- Support other management needs within the knowledge teams.
Knowledge & Expertise:
- Maintain expertise in information management, staying updated on market developments and internal practices.
- Manage relationships with vendors and oversee procurement of resources.
- Develop expertise in GenAI tools relevant to legal research and drafting.
- Document and understand complex business requirements for information services.
- Be recognized as the go-to expert within the firm for information product management issues.
Operational Efficiencies, Quality and Risk Mitigation:
- Address service issues and feedback to maintain quality and minimize risks.
- Leverage GenAI tools to enhance productivity and service quality.
- Manage internal and external communications and develop training content.
- Define and analyze processes, policies, and best practices, conducting audits and reporting.
- Work with technical teams to support service tools, upgrades, and troubleshooting.
Skills and Experience:
- Degree in library, information science, legal information management, or similar (post-graduate preferred).
- Experience with global knowledge and research services, vendor negotiations, and subscription management.
- Proficiency with AI tools and data analysis.
- Experience in service delivery environments with multiple stakeholders and process improvement.
- Proven leadership and people management skills, including virtual teams.
- Understanding of knowledge strategies and implementation in professional services.
- Strong project management, technical, and communication skills.
- Ability to build relationships and facilitate stakeholder engagement.
- Flexibility to work across different time zones.
Product Information Manager employer: Baker McKenzie Belfast Centre
Contact Detail:
Baker McKenzie Belfast Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Information Manager
✨Tip Number 1
Familiarise yourself with the latest trends in information management and legal technology. Understanding how GenAI tools can enhance productivity will not only make you a more attractive candidate but also show your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the legal services sector, especially those involved in information product management. Engaging with current employees at Baker McKenzie through platforms like LinkedIn can provide insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss your experience with vendor negotiations and subscription management in detail. Be ready to share specific examples of how you've successfully managed relationships and improved service delivery in previous roles.
✨Tip Number 4
Demonstrate your leadership skills by preparing examples of how you've led teams through change or implemented new processes. Highlighting your ability to manage virtual teams and adapt to different time zones will be crucial for this hybrid role.
We think you need these skills to ace Product Information Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management, library services, and any leadership roles you've held. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for information management and your understanding of Baker McKenzie's values, particularly around diversity and inclusion. Mention specific examples of how you've led teams or improved service delivery in previous roles.
Highlight Relevant Skills: Emphasise your proficiency with AI tools and data analysis, as well as your experience in managing vendor relationships and subscription services. These skills are crucial for the Product Information Manager role.
Showcase Leadership Experience: Detail your experience in leading teams and managing projects, especially in environments with multiple stakeholders. Provide examples of how you've successfully engaged with various teams to drive adoption and improve service quality.
How to prepare for a job interview at Baker McKenzie Belfast Centre
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Product Information Manager role entails. Familiarise yourself with the responsibilities listed in the job description, such as overseeing information product management and engaging with various teams. This will help you articulate how your skills align with their needs.
✨Showcase Your Leadership Skills
As this role involves managing teams and leading projects, be prepared to discuss your leadership experience. Share specific examples of how you've successfully led teams, managed performance, and adapted to changes in a service delivery environment. Highlight any relevant training or development initiatives you've implemented.
✨Demonstrate Your Knowledge of AI Tools
Given the emphasis on GenAI tools in the job description, it's crucial to demonstrate your proficiency with these technologies. Be ready to discuss how you've used AI tools in previous roles, particularly in legal research or information management, and how they can enhance productivity and service quality.
✨Prepare for Stakeholder Engagement Scenarios
Since the role requires engaging with various stakeholders, think of scenarios where you've successfully gathered feedback or collaborated with different teams. Prepare to discuss how you approach stakeholder engagement, manage expectations, and ensure that their needs are met while adding value to the organisation.