At a Glance
- Tasks: Connect with customers, identify opportunities, and support the sales team in a dynamic role.
- Company: Join Baker Labels, a family-run business with a people-focused culture.
- Benefits: Enjoy a supportive environment, training, and opportunities for personal growth.
- Other info: Be part of a friendly team that values teamwork and continuous improvement.
- Why this job: Make a real impact by building relationships and helping customers thrive.
- Qualifications: Confident communicators with a proactive attitude and a willingness to learn.
The predicted salary is between 35550 - 43450 £ per year.
Help Us Build Brilliant Customer Relationships. At Baker Labels, relationships are at the heart of what we do. We’re proud to work with customers across a huge range of industries, helping them bring their labels and packaging projects to life with quality, care and expertise.
We’re now looking for a motivated and personable Customer Success & Development team member to join our commercial team in Brentwood, Essex. This is an exciting opportunity for someone who enjoys connecting with people, spotting opportunities, building strong relationships and helping customers get the best from their experience with Bakers.
This role would suit someone who is confident, organised and naturally curious. You’ll be working closely with our sales team to support new customer development, identify opportunities within existing accounts, and help ensure every customer interaction reflects the values and personality of Baker Labels.
If you’re someone who enjoys people, communication, problem-solving and being part of a friendly, ambitious business, this could be a brilliant next step.
About the Role
The main purpose of this role is to help develop new customers in line with the company’s strategy, while also identifying opportunities within existing customer accounts. You’ll play an important part in supporting the commercial team by researching prospects, qualifying leads, monitoring new customer activity and helping create meaningful introductions for the sales and leadership teams.
This is a varied, people-focused role where no two days will feel exactly the same. One day you might be researching potential customers and key decision-makers, the next you could be following up on new leads, arranging meetings, supporting account development or providing updates on pipeline progress.
What You’ll Be Doing
- Supporting New Customer Development: You’ll help monitor new leads and make sure new customers are onboarded properly in line with company strategy. This means keeping an eye on opportunities, understanding customer needs, and helping make sure potential customers receive the right support and communication from the start.
- Identifying Opportunities: A key part of the role will be researching and identifying opportunities for additional products, services or solutions within existing customer accounts.
- Working Closely with the Sales Team: You’ll work alongside the internal sales team to develop qualified opportunities and support customer growth.
- Researching Prospective Customers: You’ll identify and research prospective customers, partners and key decision-makers who fit with the company’s strategic goals.
- Starting Conversations: You’ll help initiate contact with potential customers through phone calls, email, LinkedIn, networking events and referrals.
- Arranging Meetings and Introductions: Once opportunities are qualified, you’ll help schedule meetings and introductions for the sales or leadership team.
- Reporting on Progress: You’ll provide reports on activities, pipeline development and relationship progress as required.
Who We’re Looking For
We’re looking for someone who is proactive, confident and enthusiastic about building relationships. You don’t need to know everything about labels or packaging from day one. What matters most is that you are willing to learn, comfortable speaking with people, and able to represent Baker Labels in a positive, professional and friendly way.
The ideal candidate will be:
- Confident communicating by phone, email, LinkedIn and in person
- Organised and able to manage follow-ups effectively
- Curious and interested in understanding different businesses and customer needs
- Proactive in identifying opportunities
- Comfortable working closely with a sales or commercial team
- Professional, personable and reliable
- Able to research companies, contacts and market opportunities
- Good at building rapport and maintaining relationships
- Detail-focused when reporting on activity and progress
- Positive, enthusiastic and keen to contribute to business growth
Skills That Would Be Useful
This role could suit someone with experience in customer service, sales support, account management, business development, marketing, telesales, administration or another customer-facing role. Useful skills include:
- Strong communication skills
- Good written English
- Confidence speaking to new contacts
- Research and organisation skills
- Basic understanding of customer relationship management
- Ability to qualify customer needs and spot opportunities
- Good time management
- Teamwork and collaboration
- A professional and friendly approach
- Confidence using LinkedIn, email and office systems
Experience in print, labels or packaging would be useful, but it is not essential. Full support will be given to help you understand our products, services, customers and industry.
Why Join Bakers?
Baker Labels is a third-generation, family-run business based in Brentwood, Essex. Established in 1973, we’ve grown into a busy and forward-thinking manufacturing company with a brilliant team behind us.
We’re proud of our people-focused culture. Across the business, we value teamwork, training, wellbeing, community and continuous improvement. We’re the kind of company where people get stuck in, support each other, and take pride in doing things properly.
Working at Bakers means being part of a business with real personality. We invest in our people, celebrate success, support development and encourage employees to feel part of the wider team. From wellbeing initiatives and team events to ongoing investment in our facilities and future growth, there is always something happening here.
This role offers the chance to be part of a friendly and ambitious commercial team, while playing a real part in the future growth of the business.
What Makes This Role Exciting?
This is not just about making calls or sending emails. It’s about creating opportunities, opening doors and helping customers discover what Baker Labels can do. You’ll have the chance to learn about a creative and technical industry, work with a wide range of customers, and build strong commercial skills in a supportive environment.
If you enjoy communication, relationship-building and seeing your work turn into real business opportunities, this role could be a great fit.
Customer Success & Development Role in Brentwood employer: Baker Labels
At Baker Labels, we pride ourselves on our people-focused culture and commitment to employee development. Located in Brentwood, Essex, we offer a vibrant work environment where teamwork, continuous improvement, and wellbeing are at the forefront. Joining our friendly and ambitious commercial team means you'll have the opportunity to build meaningful customer relationships while contributing to the growth of a third-generation family-run business that values every team member's input and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Development Role in Brentwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Baker Labels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Baker Labels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success & Development Role in Brentwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Baker Labels:Your cover letter is your chance to shine! Tell us why you want to work at Baker Labels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Baker Labels!
How to prepare for a job interview at Baker Labels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
