End User Support Specialist- Digital Technology
End User Support Specialist- Digital Technology

End User Support Specialist- Digital Technology

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide top-notch IT support and solve problems for end-users across the UK.
  • Company: Join Baker Hughes, a leading energy technology company with over a century of innovation.
  • Benefits: Enjoy flexible working patterns, private medical care, life insurance, and wellness activities.
  • Why this job: Be part of a dynamic team that values innovation and continuous improvement in tech support.
  • Qualifications: Bachelor’s degree or equivalent experience, plus 3 years in technical support and ITIL knowledge.
  • Other info: Work in a fast-paced environment with opportunities for personal and professional growth.

The predicted salary is between 36000 - 60000 £ per year.

Do you enjoy acting quickly to solve problems?

Are you passionate about delivering exceptional IT support and driving continuous improvement?

Join our Digital Solutions Team

Our Digital Solutions business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team provides a full life-cycle of exceptional hardware, software support, training and service delivery to our customers.

Partner with the best

We’re looking for a proactive and technically skilled End User Support Specialist to join our dynamic team based in the UK. In this role, you’ll be the first point of contact for end-users, providing high-quality technical support and ensuring seamless IT service delivery. You’ll work in a fast-paced, structured environment where your analytical mindset, problem-solving abilities, and customer service skills will shine.

As an End User Support Specialist, you will be responsible for:

  • Providing second-level technical support to end-users across the UK.
  • Monitoring support queues and ensure alignment with key performance indicators (KPIs) such as ASA, CSAT, and TTR.
  • Applying your knowledge of ITIL v3 processes to manage incidents, problems, and changes effectively.
  • Collaborating with cross-functional teams to implement compliance and security best practices.
  • Driving continuous improvement initiatives within the support function.
  • Utilizing ServiceNow for ticketing and workflow management.
  • Supporting and troubleshooting within large manufacturing OT networks.

Fuel your passion

To be successful in this role you will:

  • Have a related bachelor’s degree or demonstrate equivalent professional certification
  • Have at least 3 years\’ experience as an End User Support Specialist.
  • Demonstrate good experience of technical support in a customer-facing role
  • Have a strong understanding of IT support processes and business operations.
  • Proven experience with ITIL v3 (or later) frameworks.
  • Familiarity with compliance, security standards, and continuous improvement methodologies.
  • Excellent communication and interpersonal skills.
  • Experience working with ServiceNow and in OT-heavy environments is highly desirable.
  • Be of an analytical mindset with a proven ability to resolve problems and identify solutions.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Please discuss your preferred working patterns with the recruiter during the process

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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End User Support Specialist- Digital Technology employer: Baker Hughes

Baker Hughes is an exceptional employer that prioritises the well-being and development of its employees, offering a dynamic work environment in the UK where innovation thrives. With a strong focus on continuous improvement and a commitment to work-life balance, employees benefit from comprehensive medical care, tailored financial programmes, and opportunities for professional growth. Join a team that values your contributions and empowers you to make a meaningful impact in the energy technology sector.
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Contact Detail:

Baker Hughes Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land End User Support Specialist- Digital Technology

✨Tip Number 1

Familiarise yourself with ITIL v3 processes, as this role heavily relies on managing incidents and changes effectively. Brush up on your knowledge of these frameworks to demonstrate your understanding during the interview.

✨Tip Number 2

Highlight your experience with ServiceNow, as it's a key tool for ticketing and workflow management in this position. Be prepared to discuss specific examples of how you've used it to improve support processes.

✨Tip Number 3

Showcase your problem-solving abilities by preparing examples of challenging technical issues you've resolved in previous roles. This will help illustrate your analytical mindset and customer service skills.

✨Tip Number 4

Research the company’s commitment to continuous improvement and compliance standards. Being able to discuss how you can contribute to these initiatives will set you apart from other candidates.

We think you need these skills to ace End User Support Specialist- Digital Technology

Technical Support
Customer Service Skills
Analytical Mindset
Problem-Solving Abilities
ITIL v3 Knowledge
ServiceNow Proficiency
Understanding of Compliance and Security Standards
Continuous Improvement Methodologies
Interpersonal Skills
Experience in OT Environments
Monitoring Key Performance Indicators (KPIs)
Incident Management
Change Management
Collaboration with Cross-Functional Teams

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience as an End User Support Specialist. Focus on your technical support skills, familiarity with ITIL processes, and any experience with ServiceNow or OT environments.

Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and problem-solving. Mention specific examples of how you've driven continuous improvement in previous roles and how you align with the company's values.

Highlight Relevant Skills: Clearly outline your analytical mindset, communication skills, and customer service experience. Use bullet points to make these stand out, especially if they relate directly to the job description.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Baker Hughes

✨Showcase Your Problem-Solving Skills

As an End User Support Specialist, you'll need to demonstrate your analytical mindset. Prepare examples of past experiences where you successfully resolved technical issues quickly and efficiently, highlighting your problem-solving abilities.

✨Familiarise Yourself with ITIL Processes

Since the role requires knowledge of ITIL v3 processes, brush up on these frameworks before the interview. Be ready to discuss how you've applied ITIL principles in previous roles, particularly in managing incidents and changes.

✨Highlight Customer Service Experience

This position is customer-facing, so it's crucial to showcase your communication and interpersonal skills. Prepare to share specific instances where you provided exceptional support and how you handled challenging customer interactions.

✨Understand the Company’s Values and Culture

Research Baker Hughes and their commitment to innovation and continuous improvement. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of making energy safer and more efficient.

End User Support Specialist- Digital Technology
Baker Hughes
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