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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve problems for end-users across the UK.
- Company: Join Baker Hughes, a leading energy technology company with over a century of innovation.
- Benefits: Enjoy flexible working patterns, private medical care, life insurance, and wellness activities.
- Why this job: Be part of a dynamic team that values innovation and continuous improvement in tech support.
- Qualifications: Bachelor's degree or equivalent experience, with 3 years in technical support and ITIL knowledge.
- Other info: Work in a fast-paced environment and collaborate with cross-functional teams to enhance service delivery.
The predicted salary is between 36000 - 60000 £ per year.
End User Support Specialist- Digital Technology
Do you enjoy acting quickly to solve problems?
Are you passionate about delivering exceptional IT support and driving continuous improvement?
Join our Digital Solutions Team
Our Digital Solutions business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team provides a full life-cycle of exceptional hardware, software support, training and service delivery to our customers.
Partner with the best
We’re looking for a proactive and technically skilledEnd User Support Specialist to join our dynamic team based in the UK. In this role, you’ll be the first point of contact for end-users, providing high-quality technical support and ensuring seamless IT service delivery. You’ll work in a fast-paced, structured environment where your analytical mindset, problem-solving abilities, and customer service skills will shine.
As an End User Support Specialist, you will be responsible for:
- Providing second-level technical support to end-users across the UK.
- Monitoring support queues and ensure alignment with key performance indicators (KPIs) such as ASA, CSAT, and TTR.
- Applying your knowledge of ITIL v3 processes to manage incidents, problems, and changes effectively.
- Collaborating with cross-functional teams to implement compliance and security best practices.
- Driving continuous improvement initiatives within the support function.
- Utilizing ServiceNow for ticketing and workflow management.
- Supporting and troubleshooting within large manufacturing OT networks.
Fuel your passion
To be successful in this role you will:
- Have a related bachelor’s degree or demonstrate equivalent professional certification
- Have at least 3 years\’ experience as an End User Support Specialist.
- Demonstrate good experience of technical support in a customer-facing role
- Have a strong understanding of IT support processes and business operations.
- Proven experience with ITIL v3 (or later) frameworks.
- Familiarity with compliance, security standards, and continuous improvement methodologies.
- Excellent communication and interpersonal skills.
- Experience working with ServiceNow and in OT-heavy environments is highly desirable.
- Be of an analytical mindset with a proven ability to resolve problems and identify solutions.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Please discuss your preferred working patterns with the recruiter during the process
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
About Us:
Join Us:
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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End User Support Specialist- Digital Technology employer: Baker Hughes Gruppe
Contact Detail:
Baker Hughes Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist- Digital Technology
✨Tip Number 1
Familiarise yourself with ITIL v3 processes, as this role heavily relies on managing incidents and changes effectively. Brush up on your knowledge of these frameworks to demonstrate your understanding during the interview.
✨Tip Number 2
Highlight your experience with ServiceNow, as it's a key tool for ticketing and workflow management in this position. Be prepared to discuss specific examples of how you've used it to improve support processes.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of challenging technical issues you've resolved in previous roles. This will help illustrate your analytical mindset and ability to thrive in a fast-paced environment.
✨Tip Number 4
Emphasise your customer service experience, especially in a technical support context. Be ready to share how you've successfully communicated with end-users and ensured their satisfaction with IT services.
We think you need these skills to ace End User Support Specialist- Digital Technology
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an End User Support Specialist. Focus on your technical support skills, familiarity with ITIL v3 processes, and any experience with ServiceNow or OT environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and problem-solving. Mention specific examples of how you've delivered exceptional service in previous roles and how you can contribute to the Digital Solutions Team.
Highlight Key Skills: Emphasise your analytical mindset, communication skills, and ability to work in a fast-paced environment. Make sure to mention your experience with compliance and security standards, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a support role.
How to prepare for a job interview at Baker Hughes Gruppe
✨Showcase Your Problem-Solving Skills
As an End User Support Specialist, you'll need to demonstrate your analytical mindset. Prepare examples of past experiences where you successfully resolved technical issues quickly and efficiently, highlighting your problem-solving abilities.
✨Familiarise Yourself with ITIL Processes
Since the role requires knowledge of ITIL v3 processes, brush up on these frameworks before your interview. Be ready to discuss how you've applied ITIL principles in previous roles, particularly in managing incidents and changes.
✨Highlight Customer Service Experience
This position is customer-facing, so it's crucial to showcase your communication and interpersonal skills. Prepare to share specific instances where you provided exceptional support and how you handled challenging customer interactions.
✨Understand the Role of ServiceNow
Given that the job involves using ServiceNow for ticketing and workflow management, make sure you understand its functionalities. If you have experience with it, be prepared to discuss how you've used it to improve service delivery in past roles.
