At a Glance
- Tasks: Support clients with software queries and create engaging training resources.
- Company: Join Baker Heath, a leader in bespoke software for dental practices.
- Benefits: Gain valuable experience, earn while you learn, and access professional qualifications.
- Other info: Enjoy a supportive environment with opportunities for career progression.
- Why this job: Kickstart your tech career with hands-on experience and mentorship.
- Qualifications: Passion for tech and problem-solving; no prior experience required.
The predicted salary is between 800 - 1400 £ per month.
About Us
Baker Heath has produced packaged and bespoke software for over 25 years. Hundreds of businesses and organisations use our products for dental practices. Ongoing employment and career progression with opportunities to specialise in other areas of the business. Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible. You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
About You
We are looking for a tech savvy individual, with a passion for tech and an interest in problem solving and helping our clients make the most out of their software.
Job Description
We are looking for a natural networker and rapport builder to develop strong relationships with current and potential clients to ensure they have a thorough understanding of our software and a positive onboarding experience. The role will include taking general support calls for queries about the software, providing training via online video calls and developing training resources which may be in written and video format. You will need to be comfortable talking and dealing with clients. Additionally, you should be comfortable using a computer, speaking over the phone and quick to learn unfamiliar programs.
Role Responsibilities
- Resolving support calls over the phone.
- Contacting new & existing software users to build a relationship with them.
- Identifying opportunities for new business.
- Developing, writing and recording training resources (Both written and video).
- Testing new features in the software and writing documentation for clients on usage.
Skills and Experience
- Proven interest in tech.
- Evidence of a commitment to develop new skills - especially in tech.
- Some understanding of core IT concepts such as hardware, operating systems, firewalls, networks, virtual machines etc.
- Ability to engage customers and build relationships at a business to business level.
- Confidence to communicate with our clients.
- Good organisational skills.
- Confident IT user.
Apprenticeship Training To Be Provided
You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications. You will work alongside our experienced Service Desk team and build your skills through a combination of:
- 1-2-1 Coaching
- Group activities
- Online learning
- Work based tasks
Monday - Friday. Shifts TBC.
It Support Apprentice in Leicester employer: Baker Heath Associates Ltd
Baker Heath is an exceptional employer, offering a supportive work culture that prioritises employee growth and development through hands-on experience and tailored training. As an IT Support Apprentice, you will benefit from a structured apprenticeship programme, gaining valuable skills while working alongside a dedicated team in a dynamic environment focused on innovation in dental software solutions.
Contact Details:
Baker Heath Associates Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land It Support Apprentice in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Baker Heath. Understand their products and how they help dental practices. This will show your genuine interest and help you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients, it's crucial to be comfortable talking over the phone and in video calls. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Show off your tech passion! Be ready to discuss any tech projects or experiences you've had, even if they're personal. This will highlight your commitment to learning and growing in the tech field.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and makes it easier for us to keep track of your application. Plus, you might find more opportunities there!
We think you need these skills to ace It Support Apprentice in Leicester
Some tips for your application 🫡
Show Your Passion for Tech:Let us see your enthusiasm for technology in your application! Share any personal projects or experiences that highlight your interest in tech and problem-solving. This will help us understand why you're a great fit for the IT Support Apprentice role.
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your ability to engage with clients and your understanding of core IT concepts. We want to see how you can contribute to our team!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Baker Heath!
How to prepare for a job interview at Baker Heath Associates Ltd
✨Know Your Tech Basics
Brush up on core IT concepts like hardware, operating systems, and networks. Being able to discuss these topics confidently will show your passion for tech and help you connect with the interviewers.
✨Practice Problem-Solving Scenarios
Prepare for common support scenarios you might face in the role. Think about how you would approach resolving a client’s issue over the phone or during a video call. This will demonstrate your problem-solving skills and readiness for the job.
✨Show Off Your Communication Skills
Since the role involves engaging with clients, practice articulating your thoughts clearly. You could even do mock interviews with friends or family to get comfortable speaking about tech topics and explaining software features.
✨Be Ready to Build Relationships
Think of examples from your past where you've successfully built rapport with others. Whether it’s through teamwork or customer service, sharing these experiences will highlight your ability to connect with clients and enhance their onboarding experience.
