At a Glance
- Tasks: Ensure timely parcel flow and resolve issues using tracking technology.
- Company: Join a rapidly growing team at Kingsway Business Park in Rochdale.
- Benefits: Flexible shifts, additional midweek days off, and potential for permanent role.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team delivering exceptional service to prestigious clients.
- Qualifications: Flexibility and a passion for customer service are key.
The predicted salary is between 20000 - 25000 £ per year.
Service Experience Colleague We are looking for a Service Experience Colleague to join a brilliant team based on the Kingsway Business Park in Rochdale.
The contract is temporary with a view to becoming permanent, for the right person.
The hours are 37.5 each week.
This is a shift-based role based across core hours of 08:00-21:00 5 from 7 shift pattern .
The team operates a rota based on working alternate weekends with the benefit of additional days off midweek.
There are two different shifts, Monday to Saturday. 0800-1600 and 13:00-21:00.
When working Sunday, the working hours are 0900-1700.
We are looking for people who can be flexible on the days they work as occasionally shifts will need to be changed to ensure sufficient cover is maintained.
This team has experienced rapid growth in recent years and enjoys some of the most prestigious clients.
As such, they are looking for likeminded colleagues to work alongside our existing service experience colleagues who monitor and influence the flow of customer parcels throughout the network, liaising with our third-party partners and internal business units to ensure a seamless and timely service is delivered.
What youll be doing Ensuring parcels flow end to end on-time for collection and returns, using vehicle tracking technology.
Resolving issues and eliminating the i...
Service Experience Colleague employer: Baker Harding
Join a thriving family-owned business in Leeds, where your role as an Internal Logistic Supervisor will not only contribute to innovative energy solutions but also foster a supportive work culture that prioritises employee growth and development. With a commitment to efficiency and safety, the company offers competitive benefits and a collaborative environment, ensuring you have the resources and support needed to excel in your career while making a meaningful impact on sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Service Experience Colleague
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Baker Harding. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Baker Harding before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Experience Colleague
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Baker Harding:Your cover letter is your chance to shine! Tell us why you want to work at Baker Harding specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Baker Harding!
How to prepare for a job interview at Baker Harding
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
