At a Glance
- Tasks: Be the go-to person for customers, managing orders and building strong relationships.
- Company: Join a thriving business in Pudsey with a supportive team culture.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Fast-paced environment with opportunities to learn and develop.
- Why this job: Kickstart your career in account management and make a real impact.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 28000 - 35000 £ per year.
Due to continued growth, our brilliant client in Pudsey are looking to recruit an enthusiastic and ambitious Junior Account Manager. Ideally, you have previous office experience along with a background in customer service and the ability to build strong client relationships. This is an exciting opportunity for a motivated individual to develop their career within a thriving business and become a key member of the commercial team.
About the Role
Reporting to the Senior Account Management Team, you will act as a primary point of contact for customers, ensuring their requirements are successfully delivered on time and to the highest standard. You will work closely with colleagues across Sales, Technical, Production and other departments to manage projects from enquiry through to completion.
Key Responsibilities
- Act as the main point of contact for customers regarding:
- Orders
- Delivery schedules
- Artwork approvals
- Quotations
- Build and maintain strong customer relationships.
- Collaborate with Technical, Production and Sales teams on new and existing projects.
- Liaise with external partners, including design agencies and suppliers.
- Attend and contribute to daily production meetings.
- Manage project critical paths to ensure deadlines are achieved.
- Prepare quotations and estimates for new business opportunities.
- Process purchase orders accurately and efficiently.
- Handle inbound telephone enquiries professionally.
- Arrange and attend customer meetings and reviews.
- Visit customer sites to gain a thorough understanding of their operations and manufacturing processes.
- Host customer visits and press passes at our facilities.
About You
The successful candidate will ideally possess:
- Excellent customer service and relationship-building skills.
- A confident and professional telephone manner.
- Strong numerical and analytical abilities.
- Excellent organisational and time-management skills.
- Good IT skills, including proficiency in Microsoft Office.
- Experience working in an office-based, customer-facing environment.
- The ability to work effectively under pressure and meet deadlines.
- Exceptional attention to detail and accuracy.
- A proactive, positive and adaptable approach to work.
- Strong problem-solving skills and the ability to multitask.
- A willingness to learn and develop within a fast-paced manufacturing environment.
- A strong work ethic and excellent attendance record.
What We Offer
- Competitive salary.
- Career development and progression opportunities.
- Supportive and collaborative working environment.
- The opportunity to work with a market-leading business in a growing industry.
- Salary in the region of £28 - 35k depending on experience.
Junior Account Manager in Pudsey employer: Baker Harding
Join a dynamic and supportive team in Pudsey as a Junior Account Manager, where your career can flourish within a thriving business. We offer competitive salaries, ample opportunities for career development, and a collaborative work culture that values strong client relationships and teamwork. Experience the excitement of working with a market leader in a growing industry, all while enjoying a positive and proactive environment that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Account Manager in Pudsey
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Baker Harding value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Baker Harding a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Baker Harding!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Baker Harding.
We think you need these skills to ace Junior Account Manager in Pudsey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Baker Harding!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Baker Harding
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
