At a Glance
- Tasks: Manage contracts, log calls, and support clients with their enquiries.
- Company: Join a successful company in Pudsey with a vibrant team.
- Benefits: Competitive salary of £28k and potential for permanent position.
- Other info: Monday to Friday hours with early finish on Fridays.
- Why this job: Be part of a dynamic helpdesk team and make a real difference.
- Qualifications: Strong organisational skills and ability to handle client communications.
The predicted salary is between 28000 - 28000 £ per year.
We have a brilliant opportunity to join a hugely successful company in Pudsey. They are looking for a Contract Administrator to join their busy helpdesk team. The role is temporary initially with a view to becoming a permanent position. Working hours are Monday to Friday 8am - 5pm, finishing at 4pm on Fridays.
Main duties include:
- Logging & Allocating call outs
- Updating clients with ETA
- Updating client portals
- Upgrading quotes, allocating sub-contractors and ordering materials where possible (support from the CM where required)
- Client enquiries (reactive)
- Completing and shutting jobs down
- Review the works carried out the day before and actioning as required
- Logging related quotes (requested quotes from sub-contractors)
- Reviewing all open jobs
- Invoicing
- Signing off reactive POs
- Assisting the contractor support with PPM paperwork processing
Salary is £28k depending on experience.
Contract Administrator in Pudsey employer: Baker Harding
Join a dynamic and thriving team in Pudsey, where your role as a Contract Administrator will be pivotal in supporting our busy helpdesk operations. We pride ourselves on fostering a collaborative work culture that values employee growth and development, offering opportunities for advancement within a supportive environment. With competitive salary packages and a commitment to work-life balance, we ensure that our employees feel valued and motivated to contribute to our continued success.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Administrator in Pudsey
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Baker Harding.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Baker Harding. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Contract Administrator in Pudsey
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Baker Harding.
How to prepare for a job interview at Baker Harding
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Baker Harding's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Baker Harding offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
