At a Glance
- Tasks: Ensure timely parcel flow and resolve customer queries with a focus on service delivery.
- Company: Join a rapidly growing team in Leeds with prestigious clients.
- Benefits: Flexible shifts, additional midweek days off, and a supportive team environment.
- Other info: Opportunity for growth in a fast-paced distribution environment.
- Why this job: Be part of a dynamic team that makes a real difference in customer service.
- Qualifications: Experience in customer service roles and strong communication skills.
The predicted salary is between 18900 - 23100 £ per year.
We are looking for a Service Experience Colleague to join a brilliant team based in Leeds. The contract is temporary for 6 months initially.
The hours are 37.5 each week. This is a shift-based role based across core hours of 08:00-21:00
5 from 7 shift pattern . The team operates a rota based on working alternate weekends with the benefit of additional days off midweek.
There are two different shifts, Monday to Saturday. 0800-1600 and 13:00-21:00.
When working Sunday, the working hours are 0900-1700.
We are looking for people who can be flexible on the days they work as occasionally shifts will need to be changed to ensure sufficient cover is maintained.
This team has experienced rapid growth in recent years and enjoys some of the most prestigious clients.
As such, they are looking for likeminded colleagues to work alongside our existing service experience colleagues who monitor and influence the flow of customer parcels throughout the network, liaising with our third-party partners and internal business units to ensure a seamless and timely service is delivered.
What youll be doing Ensuring parcels flow end to end on-time for collection and returns, using vehicle tracking technology.
Resolving issues and eliminating the impact to the customer Investigating and resolving customer queries relating to their parcels Assisting colleagues with any issues or questions they may be related to our service.
You will benefit if your previous experience reflects the following: Experience working in Customer focussed/service delivery roles.
Previously worked in a Distribution/Depot (on site) environment.
Experience working with internal systems, conversant in Excel and compiling reports / stats.
Confident dealing with customer enquiries and speaking on the phone.
Possess an investigative mind.
Collaboration and working as part of a great team.
The skills you need to become great at the role Possess great customer focus skills and live and breathe service delivery.
Efficient and well organised Able to multitask and prioritise.
Previous experience handling customer enquiries, complaints, and resolutions Great at following company procedures, guidelines, and ...
Service Experience Colleague in Leeds employer: Baker Harding
As an Accounts Administrator with us, you'll join a dynamic team that values precision and collaboration in a supportive work environment. We offer competitive benefits, opportunities for professional development, and a culture that encourages growth and innovation, all set in a vibrant location that fosters both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Experience Colleague in Leeds
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Baker Harding.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Baker Harding. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Experience Colleague in Leeds
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Baker Harding.
How to prepare for a job interview at Baker Harding
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Baker Harding's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Baker Harding offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
