At a Glance
- Tasks: Ensure top-notch quality and exceptional customer support in a dynamic manufacturing environment.
- Company: Join a family-owned leader in electrical power distribution based in Leeds.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Be part of a forward-thinking company with a commitment to continuous improvement.
- Why this job: Make a real difference by enhancing product quality and customer satisfaction.
- Qualifications: Experience in quality management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced Quality & Aftersales Manager to join an established family-owned business in Leeds. Our client is a leading manufacturer and supplier of electrical power distribution equipment and pioneers of super low loss amorphous transformer technology.
The Quality & Aftersales Manager is responsible for ensuring that products and services meet established quality standards while delivering an exceptional post-sale customer experience. This role oversees quality control processes, manages customer support and warranty functions, and drives continuous improvement initiatives to enhance customer satisfaction and operational performance.
- Develop, implement, and maintain quality/business management systems and procedures (e.g. CAQ, APQP, PDM).
- Monitor product/service quality and ensure compliance with industry standards and regulations.
- Continual development of the quality system ensuring that the quality management system conforms to the requirements of ISO 9001.
- Lead internal and external audits, inspections, and corrective/preventive actions.
- Analyse quality data and identify trends, root causes, and improvement opportunities.
- Collaborate with production, engineering, and suppliers to resolve quality issues.
- Act as the single point of contact for all customers regarding aftersales technical enquiries and warranty matters.
Quality & Aftersales Manager in Leeds employer: Baker Harding
Join a family-owned business in Leeds that prioritises quality and customer satisfaction, offering a supportive work culture where your contributions are valued. With a commitment to employee growth and continuous improvement, this role as Quality & Aftersales Manager provides opportunities to lead impactful initiatives while working with cutting-edge technology in the electrical power distribution sector. Enjoy a collaborative environment that fosters innovation and professional development, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Aftersales Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Quality & Aftersales Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Understand their quality standards and aftersales processes. We want you to show them you’re not just a fit for the role, but that you’re genuinely interested in their mission!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to quality management systems and customer satisfaction. We suggest doing mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Quality & Aftersales Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in quality management and aftersales support. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about quality assurance and customer satisfaction. We love hearing personal stories that connect you to the role.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled quality issues in the past. We’re looking for someone who can analyse data and drive improvements, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Baker Harding
✨Know Your Quality Standards
Make sure you’re well-versed in quality management systems like ISO 9001. Brush up on the specific standards relevant to the electrical power distribution industry, as this will show your potential employer that you understand the importance of compliance and quality assurance.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled quality issues in the past. Think about specific situations where you identified root causes and implemented corrective actions. This will demonstrate your analytical skills and your ability to drive continuous improvement.
✨Customer Experience is Key
Since the role involves aftersales support, be ready to discuss how you’ve enhanced customer satisfaction in previous roles. Share stories that highlight your communication skills and your approach to resolving customer complaints effectively.
✨Collaborate and Communicate
This position requires collaboration with various teams. Be prepared to talk about how you’ve worked with production, engineering, or suppliers to resolve quality issues. Highlight your teamwork and communication skills, as these are crucial for success in this role.
