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- Tasks: Join our Fraud Prevention team to manage refunds and provide top-notch customer support.
- Company: Be part of one of Britain's leading retailers, known for its success and innovation.
- Benefits: Enjoy a hybrid work model, flexible hours, and a supportive team environment.
- Why this job: This role offers a chance to develop skills in a dynamic setting while making a real impact.
- Qualifications: Attention to detail, strong communication skills, and the ability to follow processes are essential.
- Other info: Initial 6-month contract with potential for extension; work 3 days in-office and 2 days remote.
Manual Refund Administrator We are looking for a Manual Refund Administrator to join a highly successful Fraud Prevention team based in Morley, Leeds. This is a brilliant opportunity to join one of Britain’s leading retailers! Working 37.5 hours each week the role is hybrid after training, working 3 days in the office / 2 days at home each week. Working hours will be 9am – 5pm, working 5 out of 7 days each week, including some weekends. The contract is initially going to be for 6 months, it may be extended. The position is responsible for creating refunds via various portals into customer accounts. You will be in a dedicated team, working towards the goal of delivering exceptional customer support where necessary. This role requires excellent attention to detail and effective communication. You will need to be compliant and always adhere to process. 1. Ability to follow processes. 2. Foster a culture of vigilance, accuracy, and continuous learning within the team. 3. Have an eye for detail. 4. Handle sensitive information. 5. The ability to work across multiple systems and processes. 6. Comfortable in handling different workloads throughout the day. 7. The ability to be flexible and support business needs. 8. The ability to perform well under pressure. 9. The ability to uphold the highest ethical standards in all interactions. £11.44 per hour AMRT1_UKTJ …
Fraud Prevention Administrator employer: Baker Harding
Contact Detail:
Baker Harding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Prevention Administrator
✨Tip Number 1
Familiarize yourself with the various refund portals and systems that are commonly used in fraud prevention. This knowledge will not only help you stand out during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Highlight any previous experience you have in customer service or roles that required attention to detail. Be ready to share specific examples of how you've successfully managed sensitive information or followed strict processes in past positions.
✨Tip Number 3
Prepare for questions about how you handle pressure and adapt to changing workloads. Think of scenarios where you had to remain calm and efficient under stress, as this is crucial for the role.
✨Tip Number 4
Show your commitment to ethical standards by discussing any relevant training or experiences that emphasize compliance and integrity. This will resonate well with the values of the Fraud Prevention team.
We think you need these skills to ace Fraud Prevention Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Manual Refund Administrator position. Understand the key responsibilities and required skills, such as attention to detail and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles where you handled sensitive information or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated the ability to follow processes and maintain accuracy in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no errors. Attention to detail is crucial for this role, and your application should reflect that quality.
How to prepare for a job interview at Baker Harding
✨Show Your Attention to Detail
Since the role requires excellent attention to detail, be prepared to discuss specific examples from your past experiences where you demonstrated this skill. Highlight any situations where your meticulousness led to positive outcomes.
✨Demonstrate Process Compliance
The job emphasizes the importance of following processes. Be ready to explain how you have adhered to procedures in previous roles and why you believe compliance is crucial in a fraud prevention context.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might also want to prepare for questions that assess your ability to handle sensitive information with discretion.
✨Prepare for Flexibility and Pressure
The position requires handling different workloads and performing well under pressure. Think of examples where you successfully managed multiple tasks or worked under tight deadlines, and be ready to share these stories during the interview.
