At a Glance
- Tasks: Engage with customers, manage orders, and ensure smooth installations.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Monday to Friday hours, with a Saturday rota and supportive training.
- Other info: Opportunity for growth in a vibrant work environment.
- Why this job: Make a real difference in customer experiences and develop your skills.
- Qualifications: Excellent communication, project management, and IT skills required.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a dedicated and enthusiastic Customer Service Coordinator to join a dynamic team. The ideal person will possess excellent communication skills and a passion for providing exceptional service to customers. This role involves engaging with customers via phone, taking orders and managing the whole process through to installation, ensuring a high level of service at all stages.
The hours of work will be Monday to Friday 8.30 a.m. to 5.30 p.m. with 1 hour for lunch. The company also has a Saturday rota (9.00 a.m. to 12 noon). This is 1 in 5.
- Quality project management skills to drive through successful installations.
- First class, hands-on customer service communication skills both verbal and written.
- Excellent administration skills.
- Able to coordinate projects with the customer between surveyors, fitters, factory and technicians.
- Ability to use I.T. systems such as Microsoft Word and Outlook; full training on our in-house system will be provided.
- Negotiation skills.
- Ability to prioritise workload.
The ideal candidate will be confident and bright.
Customer Service Coordinator employer: Baker Harding
As a Customer Service Coordinator at our company, you will thrive in a supportive and collaborative work environment that values your contributions and encourages professional growth. We offer comprehensive training, a clear career progression path, and a commitment to work-life balance with regular hours and a Saturday rota that ensures you have time for personal pursuits. Join us in a role where your passion for exceptional customer service will be recognised and rewarded, making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common scenarios with a friend. It’ll help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your project management skills! Be ready to discuss how you've successfully coordinated tasks in the past. Use specific examples to demonstrate your ability to juggle multiple responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing top-notch customer service. Share examples of how you've gone above and beyond for customers in the past – we love to hear about your experiences!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your communication skills and project management experience, as these are key for the Customer Service Coordinator role. We want to see how you fit into our dynamic team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and skills at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Baker Harding
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like managing customer orders and coordinating with various teams. This will help you demonstrate your enthusiasm and show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role requires excellent communication skills, be prepared to showcase yours during the interview. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer interactions in the past.
✨Demonstrate Project Management Prowess
Highlight any experience you have with project management, especially in a customer service context. Be ready to discuss how you've coordinated tasks between different teams or managed timelines to ensure successful outcomes. This will show that you can handle the dynamic nature of the role.
✨Be Ready for IT Questions
Brush up on your IT skills, particularly with Microsoft Word and Outlook, as well as any other relevant software. Even though training will be provided, showing that you're tech-savvy and willing to learn will impress the interviewers and demonstrate your proactive attitude.
