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- Tasks: Manage client queries and ensure compliance with accurate documentation.
- Company: Join a dynamic team in Bradford focused on customer service excellence.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive environment.
- Why this job: Make a difference by ensuring clients receive top-notch service and support.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Flexible work culture with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a dedicated and detail-oriented Customer Service & Compliance Officer to join a brilliant team based in Bradford. The ideal candidate will be responsible for progressing jobs, handling client and tenant queries and ensuring the appropriate evidence is uploaded in support. CSC Officers deliver a service focused on reliability, accuracy, timely evidence and clear communication and escalate any issues to ensure agreed SLAs are met.
What you'll be doing:
- Process orders / jobs accurately and on time.
- Upload evidence on the same day, ensuring compliance is adhered to.
- Respond to client queries promptly and courteously.
- Escalate issues immediately.
- Support colleagues where necessary, showing flexibility.
- Respect tenants and represent the company professionally.
- Assist with and prepare for weekly client check ins via Teams.
- Follow standard templates and checklists for client comms and evidence.
- Complete basic data quality checks.
- Use the daily SLA/alerts list to prioritise work, highlight at risk deadlines before they breach.
What you'll need:
- Good communication skills, both written and verbal.
- Attention to detail, organised and accurate.
- Strong organisational skills with attention to detail, ensuring accuracy in compliance documentation.
Customer Service Coordinator in Bradford employer: Baker Harding
Contact Detail:
Baker Harding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Bradford
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and compliance. We should also think of examples from our past experiences that showcase our attention to detail and communication skills.
✨Tip Number 3
Dress the part! Even if the interview is virtual, we should look professional. It shows respect for the role and the company, and helps us feel more confident.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a great way to reiterate our interest in the position and remind them of our key strengths. Plus, it keeps us on their radar!
We think you need these skills to ace Customer Service Coordinator in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Coordinator role. We want to see how you can bring reliability and accuracy to our team!
Show Off Your Communication Skills: Since good communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, both in writing and verbally!
Highlight Your Attention to Detail: We’re all about accuracy here at StudySmarter, so be sure to showcase any experiences where you’ve demonstrated strong attention to detail. Mention specific examples that reflect your ability to handle compliance documentation.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Baker Harding
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like processing orders accurately and handling client queries.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples that demonstrate your ability to communicate clearly and effectively. Think of situations where you’ve resolved client issues or escalated problems efficiently, as these will highlight your suitability for the position.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss how you ensure accuracy in your work, whether it’s through using checklists or conducting data quality checks. Share specific instances where your attention to detail made a difference in your previous roles.
✨Prepare for Team Dynamics
As a Customer Service Coordinator, you'll need to support colleagues and show flexibility. Think about times when you’ve worked well in a team or helped a colleague out. This will demonstrate your collaborative spirit and readiness to contribute to the team’s success.
