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- Tasks: Handle client queries, process orders, and ensure compliance with accuracy.
- Company: Join a dynamic team in Bradford focused on customer service excellence.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Why this job: Make a real difference by ensuring clients receive top-notch service.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Flexible work culture with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a dedicated and detail-oriented Customer Service & Compliance Officer to join a brilliant team based in Bradford. The ideal candidate will be responsible for progressing jobs, handling client and tenant queries and ensuring the appropriate evidence is uploaded in support. CSC Officers deliver a service focused on reliability, accuracy, timely evidence and clear communication and upscale any issues to ensure agreed SLAs are met.
What you'll be doing:
- Process orders/jobs accurately and on time.
- Upload evidence on the same day, ensuring compliance is adhered to.
- Respond to client queries promptly and courteously.
- Escalate issues immediately.
- Support colleagues where necessary, showing flexibility.
- Respect tenants and represent the company professionally.
- Assist with and prepare for weekly client check-ins via Teams.
- Follow standard templates and checklists for client communications and evidence.
- Complete basic data quality checks.
- Use the daily SLA/alerts list to prioritise work, highlighting at-risk deadlines before they breach.
What you'll need:
- Good communication skills, both written and verbal.
- Attention to detail, organised and accurate.
- Strong organisational skills with attention to detail, ensuring accuracy in compliance documentation.
- IT literate (Excel & Teams).
Customer Service & Compliance Officer in Bradford employer: Baker Harding
Contact Detail:
Baker Harding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Compliance Officer in Bradford
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help us understand how you can fit into the team and contribute to our customer service goals.
✨Tip Number 2
Practice your communication skills! Since the role involves handling client queries, being able to articulate your thoughts clearly will show us that you're the right fit for the job.
✨Tip Number 3
Prepare examples of how you've handled compliance or customer service issues in the past. We love hearing about real-life experiences that demonstrate your attention to detail and problem-solving skills.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing us your enthusiasm for the role and keeping you top of mind.
We think you need these skills to ace Customer Service & Compliance Officer in Bradford
Some tips for your application 🫡
Show Off Your Attention to Detail: When you're filling out your application, make sure to highlight your attention to detail. We love candidates who can demonstrate accuracy in their work, especially when it comes to compliance documentation. A little extra care goes a long way!
Communicate Clearly: Since the role involves handling client queries, it's crucial to showcase your communication skills. Use clear and concise language in your application to reflect how you would interact with clients and colleagues. Remember, clarity is key!
Be Organised: We appreciate candidates who are organised and can manage their time effectively. In your application, mention any tools or methods you use to stay on top of tasks and deadlines. This will show us that you can handle the daily SLA/alerts list like a pro!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Baker Harding
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service & Compliance Officer. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like processing orders accurately and handling client queries.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples that demonstrate your ability to communicate clearly and courteously. Think of situations where you’ve successfully resolved client issues or escalated problems effectively.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position. Be ready to discuss how you ensure accuracy in your work, especially when it comes to compliance documentation and data quality checks. You might even want to mention specific tools or methods you use to stay organised.
✨Prepare for Team Dynamics
As the role involves supporting colleagues and participating in weekly client check-ins via Teams, be prepared to talk about your experience working in a team environment. Share examples of how you've shown flexibility and collaboration in past roles.
