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For Companies At a Glance
- Tasks: Lead a team of tech support pros, solve problems, and manage daily operations.
- Company: Join a dynamic team in Leeds making a real impact in tech support.
- Benefits: Enjoy flexible work options and great corporate perks.
- Why this job: Be part of a supportive culture that values problem-solving and teamwork.
- Qualifications: Experience in tech support and leadership skills are essential.
- Other info: This role is perfect for those who love helping others and driving change.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dedicated and knowledgeable Team Lead to join a brilliant team in Leeds. If you’re passionate about people, love solving problems, and want to help lead a team that makes a real impact, this could be the perfect fit for you.
As a Team Lead, your responsibilities will be:
- To manage a team of technical support professionals, managing their day-to-day tasks, reviewing tickets, and liaising with other departments.
Technical Support Lead employer: Baker Harding Limited
Contact Detail:
Baker Harding Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Lead
✨Tip Number 1
Familiarise yourself with common technical support tools and software that we use at StudySmarter. Being knowledgeable about these platforms will not only help you in the interview but also demonstrate your readiness to lead a team effectively.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to motivate and guide others will be crucial in demonstrating your fit for the Team Lead role.
✨Tip Number 3
Research our company culture and values at StudySmarter. Understanding what we stand for will allow you to align your answers during discussions, showing that you're not just a fit for the role, but also for our team.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and helps you assess if this is the right environment for you to thrive as a Technical Support Lead.
We think you need these skills to ace Technical Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and team leadership. Use specific examples of how you've managed teams and solved complex problems to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people and problem-solving. Mention why you want to work with this particular company and how your skills align with their mission and values.
Highlight Relevant Skills: In your application, emphasise key skills such as communication, conflict resolution, and technical expertise. Provide examples of how you've successfully led a team and improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Team Lead position.
How to prepare for a job interview at Baker Harding Limited
✨Showcase Your Leadership Skills
As a Technical Support Lead, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and guide others.
✨Demonstrate Problem-Solving Abilities
Since the role involves solving technical issues, be ready to share examples of complex problems you've tackled. Discuss your thought process and the steps you took to resolve these issues, showcasing your analytical skills and resourcefulness.
✨Familiarise Yourself with the Company’s Products
Research the company’s products and services thoroughly. Understanding their offerings will not only help you answer questions more effectively but also show your genuine interest in the role and the company. Prepare to discuss how your technical knowledge aligns with their needs.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare insightful questions about the team dynamics, company culture, and expectations for the role. This shows your enthusiasm for the position and helps you assess if the company is the right fit for you.
