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- Tasks: Lead a team of tech support pros, solving problems and managing daily tasks.
- Company: Join a dynamic team in Leeds making a real impact in tech support.
- Benefits: Enjoy flexible working options and great corporate perks.
- Why this job: Be part of a supportive culture where your problem-solving skills shine.
- Qualifications: Experience in tech support and leadership is essential.
- Other info: This role is perfect for those who love helping others and driving change.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dedicated and knowledgeable Team Lead to join a brilliant team in Leeds. If you're passionate about people, love solving problems, and want to help lead a team that makes a real impact, this could be the perfect fit for you.
As a Team Lead, your responsibilities will be:
- To manage a team of technical support professionals, managing their day-to-day tasks, reviewing tickets, and liaising with other departments.
Technical Support Lead employer: Baker Harding Limited
Contact Detail:
Baker Harding Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Lead
✨Tip Number 1
Familiarise yourself with common technical support tools and software that are widely used in the industry. Being knowledgeable about these tools will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you managed a team or led a project. Be prepared to share specific examples of how you motivated your team and resolved conflicts.
✨Tip Number 3
Research StudySmarter's values and mission, and think about how your personal values align with them. This will help you articulate why you want to work with us and how you can contribute to our goals.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the expectations for the Technical Support Lead role.
We think you need these skills to ace Technical Support Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Technical Support Lead position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Leadership Experience: Emphasise any previous leadership or team management experience in your CV and cover letter. Provide specific examples of how you have successfully led a team, resolved conflicts, or improved processes.
Showcase Problem-Solving Skills: In your application, include examples of how you've effectively solved technical issues in the past. This could be through case studies or anecdotes that demonstrate your analytical thinking and troubleshooting abilities.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your passion for the role and the company. Mention why you want to work at this particular company and how you can contribute to their success as a Technical Support Lead.
How to prepare for a job interview at Baker Harding Limited
✨Showcase Your Leadership Skills
As a Technical Support Lead, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and guide others.
✨Demonstrate Problem-Solving Abilities
Since the role involves solving technical issues, be ready to share examples of complex problems you've tackled. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and how you approach challenges.
✨Familiarise Yourself with the Company’s Products
Research the company’s products and services thoroughly. Understanding what the team supports will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare insightful questions about the team dynamics, company culture, and expectations for the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
