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- Tasks: Provide first-line IT support and troubleshoot hardware/software issues for users.
- Company: Join a brilliant team in Morley, Leeds, with a focus on collaboration.
- Benefits: Enjoy 21 days holiday, private healthcare, and a clear progression plan.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Dynamic environment with opportunities for career development and company events.
The predicted salary is between 29000 - 30000 £ per year.
We are looking for a dedicated and knowledgeable Support Technician to join a brilliant team in Morley, Leeds. The ideal candidate will possess strong technical skills and a passion for helping others. This role involves providing IT support to end-users, troubleshooting issues across various operating systems, and ensuring that all technical queries are resolved efficiently. The successful candidate will be adept at communicating complex technical information in a clear and concise manner.
Responsibilities
- Provide first-line technical support for hardware and software issues across various platforms.
- Respond to user inquiries via the help desk system, ensuring timely resolution of issues.
- Troubleshoot and resolve network connectivity problems, including LAN configurations and firewall settings.
- Document all support interactions in a ticketing system to maintain accurate records of issues and resolutions.
- Assist users with software installations, updates, and configurations.
- Collaborate with other IT team members to escalate complex issues as necessary.
- Conduct regular maintenance checks on IT equipment to ensure optimal performance.
- Stay updated on the latest technology trends and advancements to provide informed support.
Qualifications
- Proven experience in a Technical Support or IT support role is essential.
- Strong understanding of operating systems.
- Proficient in using help desk software for tracking support requests.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and attention to detail.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Relevant certifications in IT support or networking would be beneficial but not mandatory.
This company offers brilliant company benefits and career development opportunities including:
- Clear role progression plan
- 21 days holiday plus a day off on your birthday
- An additional day holiday added to your allowance annually
- Private Healthcare
- Income protection cover
- Pension Scheme
- Paid Volunteer Day
- Companywide events to bring departments together and celebrate success
- Free onsite parking
If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity! Starting salary £29k rising to £30k after 6 months probation.
Support Technician in Leeds employer: Baker Harding Limited
Contact Detail:
Baker Harding Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend local tech meetups. Building connections can give us the inside scoop on the company culture and even lead to referrals.
✨Tip Number 2
Prepare for the interview by practising common technical questions. We should also be ready to explain our troubleshooting process clearly, as communication is key in this role.
✨Tip Number 3
Show off your passion for technology! During interviews, share examples of how you've stayed updated with tech trends or solved tricky problems. It’ll show we’re genuinely interested in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Technician in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Support Technician role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your IT support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping others and how your problem-solving skills make you a great fit for our team. Keep it clear and concise, just like you would when explaining tech concepts to non-techies.
Show Off Your Communication Skills: Since this role involves explaining complex tech stuff to users, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure you demonstrate how you can break down technical jargon into easy-to-understand language.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Baker Harding Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills before the interview. Familiarise yourself with common operating systems and troubleshooting techniques, as you'll likely be asked to explain how you would handle specific IT support scenarios.
✨Practice Clear Communication
Since you'll need to explain complex technical concepts to non-technical users, practice articulating your thoughts clearly. Consider doing mock interviews with a friend where you explain tech issues in simple terms.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Familiarise Yourself with the Company Culture
Research the company and its values. Understanding their approach to IT support and team collaboration will help you align your answers with what they’re looking for, showing that you're not just a fit for the role but also for the team.
