At a Glance
- Tasks: Engage with customers, manage orders, and ensure smooth installations.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Full training, career progression, and a supportive work environment.
- Other info: Monday to Friday hours with occasional Saturday shifts; ongoing training provided.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dedicated and enthusiastic Customer Service Coordinator to join a dynamic team. The ideal person will possess excellent communication skills and a passion for providing exceptional service to customers. This role involves engaging with customers via phone, taking orders and managing the whole process through to installation, ensuring a high level of service at all stages.
The hours of work will be Monday to Friday 8.30 a.m. - 5.30 p.m. with 1 hour for lunch. The company also has a Saturday rota (9.00 a.m. - 12 noon). This is 1 in 5.
DESCRIPTION:- Quality project management skills to drive through successful installations.
- First Class, hands on, Customer Service communication skills both verbal and written.
- Excellent administration skills.
- Able to Co-ordinate projects with the customer between: Surveyors, Fitters, Factory and Technicians.
- Ability to use I.T. systems such as Microsoft Word; Outlook, full training on our in-house system will be provided.
- Negotiation skills.
- Ability to prioritise workload.
- The ideal candidate will be confident, bright and an enthusiastic team player dedicated to implementing projects on time and within budget.
- Well organised and efficient.
- An excellent all-round communicator with colleagues and customers.
- Computer literate and able to apply our business systems.
- Experienced in business-to-home improvement consumer sales (although not essential).
- Able to learn quickly from our training and support programmes to gain product knowledge.
- Ambitious to progress own career and be suitably rewarded in both financial and career progression.
We will provide full on the job training which will be ongoing through the first few months of starting with the Company, the Customer Services Team will support you as you progress within your role. You will also be provided with intensive product training during your first few months.
Customer Service Coordinator in Leeds employer: Baker Harding Limited
Join a vibrant team as a Customer Service Coordinator, where your passion for exceptional service will be nurtured and rewarded. With a supportive work culture that prioritises employee growth through ongoing training and development, you will have the opportunity to enhance your skills while enjoying a balanced work-life schedule. Located in a dynamic environment, our company offers a unique chance to engage with customers and contribute to successful project management, making it an excellent place for those seeking meaningful and fulfilling employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team and ready to dive into the customer service world.
We think you need these skills to ace Customer Service Coordinator in Leeds
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with our customers.
Tailor Your CV:Make sure your CV highlights your communication skills and any relevant experience. We love seeing how you've successfully managed projects or provided exceptional service in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the important bits.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly.
How to prepare for a job interview at Baker Harding Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like managing installations and engaging with customers. This will help you demonstrate your enthusiasm and readiness to take on the challenges of the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that showcase your verbal and written skills. Think about times when you successfully resolved customer issues or coordinated with different teams. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Your Organisational Skills
The job requires strong project management abilities, so be ready to discuss how you prioritise tasks and manage your workload. You could share a specific instance where you juggled multiple responsibilities effectively, ensuring everything was completed on time and to a high standard.
✨Be Ready to Learn and Adapt
The company values candidates who are eager to learn and grow. Highlight your willingness to embrace training and adapt to new systems. Share any past experiences where you quickly picked up new skills or knowledge, showing that you're not just a fit for the role but also keen to progress in your career.
