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- Tasks: Manage client queries and ensure timely processing of jobs with attention to detail.
- Company: Join a dynamic team in Bradford focused on customer service excellence.
- Benefits: Earn £12.70 per hour with opportunities for growth and development.
- Why this job: Be part of a supportive team making a real difference in customer satisfaction.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Flexible work environment with a focus on collaboration and professional growth.
The predicted salary is between 12 - 16 £ per hour.
We are seeking a dedicated and detail-oriented Customer Service & Compliance Officer to join a brilliant team based in Bradford. The ideal candidate will be responsible for progressing jobs, handling client and tenant queries and ensuring the appropriate evidence is uploaded in support. CSC Officers deliver a service focussed on reliability, accuracy, timely evidence and clear communication and escalate any issues to ensure agreed SLAs are met.
What you'll be doing:
- Process orders / jobs accurately and on time.
- Upload evidence on the same day, ensuring compliance is adhered to.
- Respond to client queries promptly and courteously.
- Escalate issues immediately.
- Support colleagues where necessary, showing flexibility.
- Respect tenants and represent the company professionally.
- Assist with and prepare for weekly client check ins via Teams.
- Follow standard templates and checklists for client comms and evidence.
- Complete basic data quality checks.
- Use the daily SLA/alerts list to prioritise work, highlight at risk deadlines before they breach.
What you'll need:
- Good communication skills, both written and verbal.
- Attention to detail, organised and accurate.
- Strong organisational skills with attention to detail, ensuring accuracy in compliance documentation.
- IT literate (Excel & Teams).
- Ability to work independently as well as collaboratively within a team environment.
£12.70 per hour
Customer Service Coordinator in Bradford employer: Baker Harding Limited
Contact Detail:
Baker Harding Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Bradford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers, focusing on your skills in communication and attention to detail.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and reinforces your communication skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Service Coordinator in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience for the Customer Service Coordinator role. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your attention to detail and communication prowess!
Showcase Your Organisational Skills: In your application, give us examples of how you've managed tasks or projects in the past. We love candidates who can demonstrate strong organisational skills and a knack for keeping things accurate and on track, just like we do at StudySmarter.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially since the role involves handling client queries and compliance documentation. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Baker Harding Limited
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Customer Service Coordinator. Familiarise yourself with the key responsibilities like processing orders accurately and handling client queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since good communication is crucial for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you resolved client issues or escalated problems. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Attention to Detail
Highlight your ability to be detail-oriented by discussing specific instances where your attention to detail made a difference. Whether it was ensuring compliance documentation was accurate or uploading evidence on time, share stories that showcase your meticulous nature.
✨Prepare for Team Dynamics
As the role involves working both independently and as part of a team, be ready to discuss how you collaborate with others. Think of examples where you supported colleagues or adapted to team needs. This will show that you can fit into their brilliant team seamlessly.
