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- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Collaborative environment with room for personal and professional growth.
- Why this job: Be the voice of the customer and make a real difference every day.
- Qualifications: Experience in customer service and a positive, calm attitude.
The predicted salary is between 25000 - 30000 £ per year.
Scope of Role: Provide excellent customer service both internally and externally. Act as a champion for the customer while remaining cost-focused and ensuring departmental KPIs are met. Ensure all customer orders and enquiries are processed accurately and efficiently, while maintaining strong communication across internal teams and customers. Support the sales function with pricing and credit-related activities.
Key Areas of Responsibility:
- Provide excellent customer service to internal and external customers in a professional and timely manner.
- Proactively identify opportunities to prevent recurring issues and reduce reactive problem-solving.
- Take ownership of delegated key accounts and provide cover for additional accounts when required.
- Manage costs within budget while ensuring customer service standards and departmental KPIs are met.
- Process customer orders accurately and provide cover for export and ASSCO orders, responding promptly to emails.
- Build strong customer relationships through product knowledge and excellent service to retain and grow accounts.
- Handle workloads and customer queries with empathy and patience.
- Notify Business Development Managers of potential new business opportunities arising from enquiries.
- Coordinate with the QC department to manage the collection of goods under complaint.
- Process and collate invoice runs, ensuring accuracy at all times.
- Manage daily backorders, collating and communicating issues across departments.
- Coordinate external hauliers and provide required delivery information for specific customer needs.
- Investigate and process customer credit queries, completing all necessary documentation and records.
- Arrange bulk tanker deliveries, ensuring all paperwork is complete and relevant teams are informed.
- Support sales teams in moving redundant or short shelf-life stock.
- Ensure all made-to-order (MTO) stock is dispatched and not left on site.
- Maintain accurate records within the ERP system for customer service activities.
- Assist in managing the distribution budget and securing cost-effective delivery solutions.
- Provide reception cover during periods of absence or holiday.
- Support wider supply chain teams and undertake additional duties to ensure smooth daily operations.
Person Specification:
- Proven track record in customer service (Essential)
- Ability to work under pressure calmly and professionally (Essential)
- Calm and positive manner at all times (Essential)
- Numerate with excellent attention to detail (Essential)
- Flexible approach and willingness to work outside core hours when required (Essential)
- Strong customer focus (Essential)
- Intermediate office skills preferred (Desirable)
- Confident and approachable manner on the phone and in person (Essential)
- Ability to build effective internal and external customer relationships (Essential)
- Team player (Essential)
Key Competences:
- Managing for results and organising (Essential)
- Customer-focused (internal and external) (Essential)
- Positive influencing (Essential)
- Problem solving (Essential)
- Teamwork (Essential)
- Self-control, awareness and motivation (Essential)
- Effective product knowledge and application (Essential)
CUSTOMER SERVICE EXECUTIVE in London employer: Bakels Group
Contact Detail:
Bakels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE EXECUTIVE in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service scenarios! Think about common issues customers face and how you'd handle them. This will help you sound confident and prepared during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CUSTOMER SERVICE EXECUTIVE in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your ability to handle queries with empathy and professionalism.
Be Detail-Oriented: Since accuracy is key in this role, pay close attention to detail in your application. Double-check for any typos or errors, and ensure that all your information is correct. We love candidates who take pride in their work!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the job listing to show us you understand what we’re looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of your application. Plus, you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at Bakels Group
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction. This will show that you understand the importance of excellent service.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've proactively identified issues and resolved them. Think about times when you turned a negative experience into a positive one for a customer. This will highlight your ability to manage challenges effectively.
✨Showcase Your Teamwork Abilities
Since this role involves working closely with internal teams, be prepared to talk about your experiences collaborating with others. Share specific instances where you contributed to team success or supported colleagues in achieving their goals.
✨Familiarise Yourself with the Company
Research the company’s values, products, and customer service approach. Being able to align your answers with their mission will demonstrate your genuine interest in the role and help you stand out as a candidate who is a good fit.