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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Collaborative environment with a focus on teamwork and personal development.
- Why this job: Be the voice of the customer and make a real difference every day.
- Qualifications: Experience in customer service and a positive, calm attitude.
The predicted salary is between 25000 - 30000 £ per year.
Overview
Scope of Role: Provide excellent customer service both internally and externally. Act as a champion for the customer while remaining cost-focused and ensuring departmental KPIs are met. Ensure all customer orders and enquiries are processed accurately and efficiently, while maintaining strong communication across internal teams and customers. Support the sales function with pricing and credit-related activities.
Key Areas of Responsibility:
- Provide excellent customer service to internal and external customers in a professional and timely manner.
- Proactively identify opportunities to prevent recurring issues and reduce reactive problem-solving.
- Take ownership of delegated key accounts and provide cover for additional accounts when required.
- Manage costs within budget while ensuring customer service standards and departmental KPIs are met.
- Process customer orders accurately and provide cover for export and ASSCO orders, responding promptly to emails.
- Build strong customer relationships through product knowledge and excellent service to retain and grow accounts.
- Handle workloads and customer queries with empathy and patience.
- Notify Business Development Managers of potential new business opportunities arising from enquiries.
- Coordinate with the QC department to manage the collection of goods under complaint.
- Process and collate invoice runs, ensuring accuracy at all times.
- Manage daily backorders, collating and communicating issues across departments.
- Coordinate external hauliers and provide required delivery information for specific customer needs.
- Investigate and process customer credit queries, completing all necessary documentation and records.
- Arrange bulk tanker deliveries, ensuring all paperwork is complete and relevant teams are informed.
- Support sales teams in moving redundant or short shelf-life stock.
- Ensure all made-to-order (MTO) stock is dispatched and not left on site.
- Maintain accurate records within the ERP system for customer service activities.
- Assist in managing the distribution budget and securing cost-effective delivery solutions.
- Provide reception cover during periods of absence or holiday.
- Support wider supply chain teams and undertake additional duties to ensure smooth daily operations.
Person Specification:
- Proven track record in customer service (Essential)
- Ability to work under pressure calmly and professionally (Essential)
- Calm and positive manner at all times (Essential)
- Numerate with excellent attention to detail (Essential)
- Flexible approach and willingness to work outside core hours when required (Essential)
- Strong customer focus (Essential)
- Intermediate office skills preferred (Desirable)
- Confident and approachable manner on the phone and in person (Essential)
- Ability to build effective internal and external customer relationships (Essential)
- Team player (Essential)
Key Competences:
- Managing for results and organising (Essential)
- Customer-focused (internal and external) (Essential)
- Positive influencing (Essential)
- Problem solving (Essential)
- Teamwork (Essential)
- Self-control, awareness and motivation (Essential)
- Effective product knowledge and application (Essential)
CUSTOMER SERVICE EXECUTIVE employer: Bakels Group
Contact Detail:
Bakels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE EXECUTIVE
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and internal teams, being clear and confident is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace CUSTOMER SERVICE EXECUTIVE
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your ability to handle queries with empathy and professionalism.
Be Detail-Oriented: Since accuracy is key in this role, we recommend you double-check your application for any typos or errors. Show us that you can manage details effectively by submitting a polished application that reflects your numerate skills and attention to detail.
Tailor Your Application: Take a moment to read through the job description and align your application with our needs. Use keywords from the description to show us that you understand what we're looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Bakels Group
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've applied them in past roles. Think about specific examples where you went above and beyond for a customer, as this will show your commitment to excellent service.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've successfully resolved customer issues. Highlight your ability to stay calm under pressure and how you proactively prevent recurring problems. This will showcase your problem-solving skills, which are crucial for the role.
✨Showcase Your Team Spirit
Since teamwork is essential, think of examples where you've collaborated with others to achieve a common goal. Be ready to discuss how you communicate effectively with both internal teams and customers, as this will demonstrate your ability to build strong relationships.
✨Be Ready to Discuss KPIs and Cost Management
Understand the importance of KPIs in customer service and be prepared to talk about how you've met or exceeded them in previous roles. Also, think about how you've managed costs while maintaining high service standards, as this aligns with the company's focus on cost-effectiveness.