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- Tasks: Drive innovation by supporting product development and resolving customer technical issues.
- Company: Bakelite Synthetics creates sustainable products for a better tomorrow with over 100 years of experience.
- Benefits: Enjoy competitive pay, robust benefits, and opportunities for personal growth in a supportive culture.
- Why this job: Make a real impact on sustainability while working in a vibrant seaside town with a strong community.
- Qualifications: Degree in Chemistry or related field with 6+ years of relevant experience required.
- Other info: Willingness to travel up to 40% is preferred; join us in shaping the future!
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the Technical Service Specialist role at Bakelite Synthetics
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Join to apply for the Technical Service Specialist role at Bakelite Synthetics
At Bakelite, you’ll help us create a better tomorrow with sustainable and innovative chemistry today.
We’re Everywhere. Everywhere you look, you’ll find products enabled by Bakelite, from stronger homes to safer automobiles and everywhere in between. With more than 100 years of history and strong customer relationships, we boldly engineer sustainable products to tackle our world’s most challenging demands.
Join Our Team and Help Us Build a Stronger, Safer, Better World.
It’s Better with Bakelite.
It\’s Better with Bakelite: Our Commitment Back to You
- You’ll Help Shape Our Future. As a Bakelite associate, you’re part of a diverse, global population creating the next generation of the company and we expect you to put your fingerprint on it.
- We Champion Our Associates. At Bakelite, you don’t just climb the career ladder – you pave your personal path through continued learning and development.
- Together, We Will Protect the Planet. From our processes to our products, we are focusing on the opportunities that both grow our profitability as a company, and improve and protect the planet.
- Safety is a Core Value. At Bakelite, safety is a 24/7 mindset. We are all safe today to ensure we are able to show up tomorrow – for our families and friends, for each other and for our communities.
- We Care. Plain and simple, we care about our associates. From the top on down, we place a high value on our culture and the associate experience. We offer competitive compensation, robust benefits and support our associates every step of their career.
Technical Service Specialist: The Impact You’ll Have On The Organization and World
- Drives innovation at the customer interface by tailoring product formulations and supporting new product development, directly impacting customer satisfaction and Bakelite’s market competitiveness.
- Acts as a key technical ambassador for Bakelite across EMEA, strengthening partnerships with customers and enhancing product adoption through expert-level support and guidance.
- Accelerates sustainable product solutions by focusing on environmental performance and compliance with national and European regulations, promoting both ecological responsibility and business continuity.
- Leads the transition from development to production by aligning new PSR product implementation with manufacturing, quality, and safety standards at the Barry plant.
- Supports business growth through technical excellence, enabling successful product introductions, optimizing customer processes, and reducing off-spec material issues.
Life in Barry:
Barry is a vibrant seaside town located on the southern coast of Wales, just 9 miles from Cardiff, the Welsh capital. It offers a blend of natural beauty, historical charm, and modern conveniences, with several popular beaches, including the award-winning Whitmore Bay, making it a great spot for relaxation and outdoor activities. The town also offers good local schools, friendly communities, and excellent transport links, including a direct rail connection to Cardiff and the M4 corridor.
Does a Typical Day Look Like? Here are your primary responsibilities:
- Independently visit PSR customers to define and support new development projects, test product performance, and optimize customer processes.
- Resolve customer technical issues and provide expert recommendations to improve product performance or resolve complaints.
- Coordinate cross-functionally with R&D, manufacturing, legal, and commercial teams to ensure alignment on product solutions and development efforts.
- Prepare and update technical documentation, including Visit Reports, Product Manuals, and Technical Data Sheets.
- Deliver technical presentations and conduct needs analyses to identify opportunities for innovation and customization.
- Ensure compliance with safety and environmental legislation and advise on the implementation of safety changes, particularly at the Barry site.
- Lead or support internal projects such as recipe improvement, raw material changes, product transfers, and sustainability initiatives (e.g., Barry Blue Print).
What is Needed to be Successful in this Role:
Necessary (Required) Qualifications & Experience
- Degree in Industrial Chemistry, Polymer/Materials Chemistry, or equivalent experience.
- 6+ years of experience in a similar technical field.
- 4+ years of hands-on experience with resin applications or production.
- Strong interpersonal and relationship-building skills.
- Good working knowledge of:
- Analytical chemistry
- Chemical market dynamics
- National/European environmental and safety legislation
- Microsoft Office and digital documentation tools
- Proficient in spoken and written English.
- Capable of working effectively under pressure and across diverse teams.
Preferred (Nice-to-Have)
- Experience managing cross-functional projects across EMEA.
- Demonstrated ability to lead customer-facing technical projects independently.
- Strategic thinking and alignment of technical solutions with business needs.
- Familiarity with Bakelite systems like ZMIM, MOC, and E-D-C processes.
Willingness and ability to travel up to 40% of the time.
Are you ready to help us build a better tomorrow and put your fingerprints on the world? Apply for this exciting opportunity, and learn more about our hiring process, insights from our global associates, our robust benefits and more at Bakelite.com/careers.
Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to an employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.
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Technical Service Specialist employer: Bakelite Synthetics
Contact Detail:
Bakelite Synthetics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Specialist
✨Tip Number 1
Familiarise yourself with Bakelite's product range and recent innovations. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Bakelite on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Technical Service Specialist role.
✨Tip Number 3
Prepare to discuss your experience with resin applications and how it relates to Bakelite's products. Be ready to share specific examples of how you've resolved technical issues or improved product performance in previous roles.
✨Tip Number 4
Stay updated on environmental regulations and sustainability trends in the chemical industry. Being knowledgeable about these topics will show that you align with Bakelite's commitment to ecological responsibility and can contribute to their goals.
We think you need these skills to ace Technical Service Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Technical Service Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 6+ years of experience in a technical field, particularly any hands-on experience with resin applications or production. Use specific examples to demonstrate your skills and achievements.
Showcase Interpersonal Skills: Since the role requires strong interpersonal and relationship-building skills, include examples of how you've successfully collaborated with cross-functional teams or resolved customer issues in the past.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for sustainable chemistry and how you can contribute to Bakelite's mission. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at Bakelite Synthetics
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Technical Service Specialist. Be prepared to discuss how your experience aligns with their needs, especially in areas like product development and customer support.
✨Showcase Your Technical Knowledge
Since this role requires a strong background in industrial chemistry and resin applications, be ready to discuss specific projects or experiences that highlight your technical expertise. Use examples that demonstrate your problem-solving skills and ability to innovate.
✨Emphasise Interpersonal Skills
Bakelite values strong relationship-building skills. Prepare to share examples of how you've successfully collaborated with cross-functional teams or resolved customer issues. Highlight your ability to communicate complex technical information clearly.
✨Demonstrate Commitment to Sustainability
Given Bakelite's focus on sustainable practices, be prepared to discuss your understanding of environmental regulations and how you've contributed to sustainability initiatives in previous roles. This will show that you align with their core values.
