Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage tenancies, liaise with landlords and tenants, and provide top-notch customer service.
- Company: Join Entwistle Green, a dynamic team in the property industry.
- Benefits: Enjoy 23 days annual leave, pension scheme, and wellness benefits.
- Why this job: Make a real impact in customer service while growing your career in property management.
- Qualifications: Confident communicator with strong negotiation and organisational skills.
- Other info: Excellent career progression opportunities and discounts across various sectors.
The predicted salary is between 21500 - 29500 £ per year.
Are you passionate about providing great customer service and looking to join a dynamic and motivated team? We may have the job for you! A fantastic opportunity has arisen to join our established residential lettings team in Preston as an End of Tenancy: Customer Service Advisor.
Here at Entwistle Green, we are looking for an energetic and enthusiastic customer service specialist, who either has a background within property or is looking to embark on a career within the industry.
Role: End of Tenancy: Customer Service Advisor (known locally as Property Manager: Deposit Specialist)
Salary: £25,150 per annum
Location: Chapel Street, Preston, PR1
Days & Hours: Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 5 (9am - 1pm)
As an End of Tenancy: Customer Service Advisor, you will be fully managing your own portfolio of tenancies ending across any of our 60 brands. Acting as a key contact for our tenants and landlords in the end of tenancy process, from the moment notice is given through to the security deposit being released. Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:
- Managing a portfolio of properties and liaising with landlords and tenants to arrange repairs and maintenance.
- Arranging end-of-tenancy check-out appointments with landlord, tenant, and supplier, communicating appropriately.
- Cross-checking original inventory against check-out report and negotiating with tenant and landlord to agree deductions.
- Working closely with our branch colleagues to expedite the process where there is a new tenant moving into the property.
- Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners.
- Providing a first-class service to maximise customer retention and re-letting.
- Working as a team player, being helpful and supportive to colleagues.
- Ensuring personal and team deadlines are met, service levels maintained, and KPIs achieved.
About You: We’re not just looking for good customer service; we’re looking for Property Managers who can build internal relationships, successfully negotiate agreements, adapt to the varying needs of our tenants and landlords, and go that extra mile! Therefore, you will need the following skills:
- A positive ‘can-do’ approach.
- Confident communicator, both verbal and written, who is passionate about customer service.
- Excellent at negotiating with strong organisational skills.
- Strong time management skills, with the ability to problem solve.
- Able to remain calm under pressure and work to timescales.
What you get in return for a career as a Property Manager:
- 23 days annual leave increasing with length of service.
- Pension scheme.
- Full training, support, and guidance.
- Excellent career progression opportunities throughout the business.
- Outstanding discounts across retail, entertainment, travel, and health.
- Wellness benefits; we are part of the wellness charity – MIND.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Customer Service Advisor in Preston employer: Bairstow Eves
Contact Detail:
Bairstow Eves Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Entwistle Green. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a confident communicator. Try role-playing common customer scenarios with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our dynamic team. Head over to our careers page and submit your application directly. It’s a great way to ensure your application gets noticed!
We think you need these skills to ace Customer Service Advisor in Preston
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone the extra mile for customers in the past. We love seeing that passion!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any background in property or customer service that aligns with the role. We want to see how you fit into our team!
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we expect from our Customer Service Advisors!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bairstow Eves
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in the property sector. Familiarise yourself with common end-of-tenancy processes and terminology. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you had to negotiate or resolve conflicts, as these experiences will highlight your ability to handle challenging situations.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will illustrate your strong organisational skills and ability to remain calm under pressure.
✨Emphasise Teamwork
The job requires working closely with colleagues, so be prepared to talk about your experience as a team player. Share examples of how you've supported your teammates in achieving goals or meeting deadlines. This will show that you can contribute positively to the team environment.